Job Summary: We are seeking a highly motivated and performance-driven Team Leader to guide, support and manage a team of customer service representatives. The ideal candidate will play a key role in delivering exceptional service standards, driving team performance and fostering a positive work environment Eligibility Criteria: * Strong performance history as TL in BPO company. Key Responsibilities: Team Supervision Performance Management Training & Development Reporting & Analysis Customer Experience Conflict Resolution Engagement & Motivation Process Adherence Qualifications Proven experience in management and leadership roles within a customer service environment Strong supervisory skills with a focus on performance management Excellent communication skills in English Ability to analyze customer service metrics and implement improvements Multilingual capabilities are highly desirable Demonstrated ability to motivate and develop team members effectively Job Types: Full-time, Permanent Pay: Up to ₹45,000.00 per month Experience: Team Lead: 2 years (Required) BPO Company: 2 years (Required) Work Location: In person

Job description Job Responsibilities & Requirements: 1. Candidates should have strong spoken & written communication skills. 2. Ability to handle calls, chats and emails in a professional manner. 3. Follow up on open cases and see them to closures. 4. Should have experience in ticketing system 5. 9 Working Hours Shift with 1 Hour Break 6. Willingness to work in rotational shifts as this will be 24 * 7 operations. 7. Candidates should be available to start immediately. 8. Job location - Ahmedabad, India. 9. Interested candidates may send their cv to [email protected] Job Types: Full-time, Permanent Pay: ₹30,000.00 per month Ability to commute/relocate: Ahmedabad B.P.O., Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required) Experience: Customer service: 1 year (Required) Language: Fluent English (Required) Shift availability: Day Shift (Required) Night Shift (Required) Overnight Shift (Required) Job Types: Full-time, Permanent Pay: ₹200.00 - ₹500.00 per day Schedule: Rotational shift Supplemental Pay: Shift allowance Experience: BPO company: 1 year (Preferred) Language: English (Required) Work Location: In person Application Deadline: 29/06/2025 Expected Start Date: 27/06/2025

Job description Job Responsibilities & Requirements: 1. Candidates should have strong spoken & written communication skills. 2. Ability to handle calls, chats and emails in a professional manner. 3. Follow up on open cases and see them to closures. 4. Should have experience in ticketing system 5. 9 Working Hours Shift with 1 Hour Break 6. Willingness to work in rotational shifts as this will be 24 * 7 operations. 7. Candidates should be available to start immediately. 8. Job location - Ahmedabad, India. 9. Interested candidates may send their cv to Jobs.india@ibtevolve.com Job Types: Full-time, Permanent Pay: ₹30,000.00 per month Ability to commute/relocate: Ahmedabad B.P.O., Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required) Experience: Customer service: 1 year (Required) Language: Fluent English (Required) Shift availability: Day Shift (Required) Night Shift (Required) Overnight Shift (Required) Job Types: Full-time, Permanent Pay: ₹200.00 - ₹500.00 per day Schedule: Rotational shift Supplemental Pay: Shift allowance Experience: BPO company: 1 year (Preferred) Language: English (Required) Work Location: In person Application Deadline: 29/06/2025 Expected Start Date: 27/06/2025

Job description Job Responsibilities & Requirements: 1. Candidates should have strong spoken & written communication skills. 2. Ability to handle calls, chats and emails in a professional manner. 3. Follow up on open cases and see them to closures. 4. Should have experience in ticketing system 5. 9 Working Hours Shift with 1 Hour Break 6. Willingness to work in rotational shifts as this will be 24 * 7 operations. 7. Candidates should be available to start immediately. 8. Job location - Ahmedabad, India. 9. Interested candidates may send their cv to Jobs.india@ibtevolve.com Job Types: Full-time, Permanent Pay: ₹30,000.00 per month Ability to commute/relocate: Ahmedabad B.P.O., Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required) Experience: Customer service: 1 year (Required) Language: Fluent English (Required) Shift availability: Day Shift (Required) Night Shift (Required) Overnight Shift (Required) Job Types: Full-time, Permanent Pay: ₹200.00 - ₹500.00 per day Schedule: Rotational shift Supplemental Pay: Shift allowance Experience: BPO company: 1 year (Preferred) Language: English (Required) Work Location: In person Application Deadline: 29/06/2025 Expected Start Date: 27/06/2025

Work with a team of engineers & resolve assigned tickets by visiting client sites. End user support onsite or remote. Excellent knowledge on MS Windows 7, 8, 8.1 & 10 operating system. Excellent knowledge on MS Windows Server 2012, 2016, 2019, 2022. Hands on experience and knowledge on RAID configurations. Knowledge on Server Migration for 2012 to 2022. Knowledge on Widows Server Clustering. Knowledge of troubleshooting IOS & MAC systems. Installation & troubleshooting or MS Office products. Strong troubleshooting knowledge of Outlook, Email issues. Strong Knowledge and experience on O365 Management Portal. Knowledge and experience on SharePoint and OneDrive. Knowledge and experience on Email Hosting Migrations, DNS Management. Knowledge on MS Azure, MS InTunes & Cloud technologies. Hands on troubleshooting knowledge of LAN/WAN issues, Wi-Fi AP configurations. Ability to install/configure & troubleshoot various types of printers. Ability to configure email accounts, outlook on PC & Mobile devices. Knowledge on various Backup Technologies, Veeam backup, Cloud Backup, Acronis. Understanding of Windows Servers & Hyper-V, Virtualization. Hands-on working Knowledge on Active Directory, GPO, DHCP / DNS record updates. Knowledge on Firewalls, FortiGate, Sonic Wall, Sophos. Hands on Knowledge on Firewall Policies, VPN Tunneling, SSL VPN. Knowledge of Video Conferencing systems. Knowledge on CCTV, NVR, DVR configuration and settings. Demonstrate proactive approach. Identify and suggest possible improvements on procedures. Carry out preventive maintenance as per the scheduled calendar. Knowledge on Assets Management, Assets & Inventory Documentation, IT Infrastructure Documentation, etc. Excellent attitude towards user support & possess strong communication skills. Work Experience: 8+ to 10 Years. Certification: MCSE / MCP / MCITP MCSA CCNA Location: Ahmedabad Job Types: Full-time, Permanent Pay: ₹50,000.00 - ₹80,000.00 per month Application Question(s): How many years of experience do you have as an IT Support Engineer? How much is your current salary - per month? How much is your expected salary - per month? How many days you required for the Notice period - in days?

Job Responsibilities & Requirements: 1. Candidates should have strong spoken & written communication skills. 2. Ability to handle calls, chats and emails in a professional manner. 3. Follow up on open cases and see them to closures. 4. Should have experience in ticketing system 5. 9 Working Hours Shift with 1 Hour Break 6. Willingness to work in rotational shifts as this will be 24 * 7 operations. 7. Candidates should be available to start immediately. 8. Job location - Ahmedabad, India. 9. Interested candidates may send their cv to [email protected] Job Types: Full-time, Permanent Pay: ₹30,000.00 per month Ability to commute/relocate: Ahmedabad G.P.O., Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required) Application Question(s): If Selected, Can you join immediately ? Experience: Customer service: 1 year (Required) Payment collection : 1 year (Required) Language: Fluent English (Required) Shift availability: Day Shift (Required) Night Shift (Required) Overnight Shift (Required)

Job Responsibilities & Requirements: 1. Candidates should have strong spoken & written communication skills. 2. Ability to handle calls, chats and emails in a professional manner. 3. Follow up on open cases and see them to closures. 4. Should have experience in ticketing system 5. 9 Working Hours Shift with 1 Hour Break 6. Willingness to work in rotational shifts as this will be 24 * 7 operations. 7. Candidates should be available to start immediately. 8. Job location - Ahmedabad, India. 9. Interested candidates may send their cv to Jobs.india@ibtevolve.com Job Types: Full-time, Permanent Pay: ₹30,000.00 per month Ability to commute/relocate: Ahmedabad G.P.O., Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required) Application Question(s): If Selected, Can you join immediately ? Experience: Customer service: 1 year (Required) Payment collection : 1 year (Required) Language: Fluent English (Required) Shift availability: Day Shift (Required) Night Shift (Required) Overnight Shift (Required)

Job Responsibilities & Requirements: 1. Candidates should have strong spoken & written communication skills. 2. Ability to handle calls, chats and emails in a professional manner. 3. Follow up on open cases and see them to closures. 4. Should have experience in ticketing system 5. 9 Working Hours Shift with 1 Hour Break 6. Willingness to work in rotational shifts as this will be 24 * 7 operations. 7. Candidates should be available to start immediately. 8. Job location - Ahmedabad, India. 9. Interested candidates may send their cv to Jobs.india@ibtevolve.com Job Types: Full-time, Permanent Pay: ₹30,000.00 per month Ability to commute/relocate: Ahmedabad G.P.O., Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required) Application Question(s): If Selected, Can you join immediately ? Experience: Customer service: 1 year (Required) Payment collection : 1 year (Required) Language: Fluent English (Required) Shift availability: Day Shift (Required) Night Shift (Required) Overnight Shift (Required)

Work with a team of engineers & resolve assigned tickets by visiting client sites. End user support onsite or remote. Excellent knowledge on MS Windows 7, 8, 8.1 & 10 operating system. Excellent knowledge on MS Windows Server 2012, 2016, 2019, 2022. Hands on experience and knowledge on RAID configurations. Knowledge on Server Migration for 2012 to 2022. Knowledge on Widows Server Clustering. Knowledge of troubleshooting IOS & MAC systems. Installation & troubleshooting or MS Office products. Strong troubleshooting knowledge of Outlook, Email issues. Strong Knowledge and experience on O365 Management Portal. Knowledge and experience on SharePoint and OneDrive. Knowledge and experience on Email Hosting Migrations, DNS Management. Knowledge on MS Azure, MS InTunes & Cloud technologies. Hands on troubleshooting knowledge of LAN/WAN issues, Wi-Fi AP configurations. Ability to install/configure & troubleshoot various types of printers. Ability to configure email accounts, outlook on PC & Mobile devices. Knowledge on various Backup Technologies, Veeam backup, Cloud Backup, Acronis. Understanding of Windows Servers & Hyper-V, Virtualization. Hands-on working Knowledge on Active Directory, GPO, DHCP / DNS record updates. Knowledge on Firewalls, FortiGate, Sonic Wall, Sophos. Hands on Knowledge on Firewall Policies, VPN Tunneling, SSL VPN. Knowledge of Video Conferencing systems. Knowledge on CCTV, NVR, DVR configuration and settings. Demonstrate proactive approach. Identify and suggest possible improvements on procedures. Carry out preventive maintenance as per the scheduled calendar. Knowledge on Assets Management, Assets & Inventory Documentation, IT Infrastructure Documentation, etc. Excellent attitude towards user support & possess strong communication skills. Job Types: Full-time, Permanent Pay: ₹50,000.00 - ₹80,000.00 per month Application Question(s): How many years of experience do you have as an IT Support Engineer? How much is your Current Salary - Per Month? How much is your Expected Salary - Per Month? How many days you required for the Notice Period - In Days?

Job Summary: We are seeking a highly motivated and performance-driven Team Leader to guide, support and manage a team of customer service representatives. The ideal candidate will play a key role in delivering exceptional service standards, driving team performance and fostering a positive work environment Eligibility Criteria: * Strong performance history as TL in BPO company. Key Responsibilities: Team Supervision Performance Management Training & Development Reporting & Analysis Customer Experience Conflict Resolution Engagement & Motivation Process Adherence Qualifications Proven experience in management and leadership roles within a customer service environment Strong supervisory skills with a focus on performance management Excellent communication skills in English Ability to analyze customer service metrics and implement improvements Multilingual capabilities are highly desirable Demonstrated ability to motivate and develop team members effectively Job Types: Full-time, Permanent Pay: Up to ₹45,000.00 per month Experience: Team Lead: 2 years (Required) BPO Company: 2 years (Required) Work Location: In person Expected Start Date: 16/07/2025