Team Leader - BPO

2 years

5 Lacs

Posted:1 week ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary:

We are seeking a highly motivated and performance-driven Team Leader to guide, support and manage a team of customer service representatives. The ideal candidate will play a key role in delivering exceptional service standards, driving team performance and fostering a positive work environment

Eligibility Criteria:

* Strong performance history as TL in BPO company.

Key Responsibilities:

  • Team Supervision
  • Performance Management
  • Training & Development
  • Reporting & Analysis
  • Customer Experience
  • Conflict Resolution
  • Engagement & Motivation
  • Process Adherence

Qualifications

  • Proven experience in management and leadership roles within a customer service environment
  • Strong supervisory skills with a focus on performance management
  • Excellent communication skills in English
  • Ability to analyze customer service metrics and implement improvements
  • Multilingual capabilities are highly desirable
  • Demonstrated ability to motivate and develop team members effectively

Job Types: Full-time, Permanent

Pay: Up to ₹45,000.00 per month

Experience:

  • Team Lead: 2 years (Required)
  • BPO Company: 2 years (Required)

Work Location: In person

Expected Start Date: 16/07/2025

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