Posted:1 week ago|
Platform:
On-site
Full Time
Team Leader – BPO (Outbound Sales & Operations)
We are looking for an experienced Team Leader with strong expertise in Outbound Sales Operations and Advanced Excel. The ideal candidate should have hands-on experience in dialer management, performance tracking, and team handling.
Key Responsibilities:
Manage a team of 25–30 agentsto achieve sales and productivity targets.Ensure AHT maintenance, revenue generation, and target achievement.Perform calculations and reporting on Attrition, Shrinkage, SLA adherence, etc.Utilize Advanced Excel for data analysis, MIS reporting, and performance tracking.Drive quality and compliance standards across the team.Monitor and optimize dialer performance and call flow.
Previous experience in BPO is mandatory (Outbound Sales preferred).
Strong analytical skills with Advanced Excel expertise.
Excellent communication and team management skills.Ability to manage KPIs like Quality, Call Productivity, Sales & Shrinkage.Hands-on experience in dialer management and performance improvement strategies.
Industry Type: BPO
Department: Customer Success, Service & Operations
Role Category: Operations/ Sales
Employment Type:Full-Time, Permanent
Job Type: Full-time
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
Work Location: In person
Fastinfo legal services pvt ltd
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