Call Center Executive

Basic Enterprises

1 - 6 years

1 - 4 Lacs

gurugram

Posted:Just now| Platform:

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Skills Required

calling customer calling hl personal loans bl mortgage sales loan sales communication skills business loan sales mortgage home loan sales pl

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Make outbound calls to potential customers and follow up on leads.
Explain loan products (Home Loan, Personal Loan, Business Loan) clearly to clients.
Understand customer requirements and suggest suitable loan options.
Schedule meetings for the sales team or assist customers in filling applications.
Maintain accurate records of calls, customer interactions, and follow-ups in the CRM system.
Achieve weekly and monthly targets for calls and conversions.
Provide excellent customer service and resolve customer queries professionally.

Requirements:

Good communication skills (English and Hindi)
Basic understanding of financial products (preferred but not mandatory)
Persuasive and target-oriented
Comfortable with cold calling and handling objections
Basic computer skills (MS Office, CRM software)
Graduate or equivalent

Key Skills:

Telecalling & lead generation
Customer service & relationship building
Knowledge of loans and banking products
Communication & negotiation skills
Time management & multitasking

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