Business Systems Maintenance Support Professional

What you will do

We are seeking an individual who thrives in ambiguity, capable of driving digital procurement initiatives with precision and purpose. You will support the implementation of strategies, systems, and processes that enable efficient and effective procurement solutions aligned with our ambitious goals. Reporting to the Source-to-Contract (S2C) Technology Enablement Lead, your responsibilities will include supporting the implementation of the Digital Procurement strategy, documenting and translating requirements, driving design changes and system integrations, conducting maintenance and upgrades, and enabling user experience capabilities through innovative tools and applications.

Roles & Responsibilities:

Digital Enablement

• Elicit and prioritize user stories for enhancements to the enterprise source-to-pay platform, analytics layer, and automation bots.
• Partner with IT and external integrators to test, deploy, and validate releases; own business-acceptance criteria.
• Facilitate process-mapping workshops for requisition-to-pay, supplier onboarding, and catalog enablement.
• Quantify waste, design future-state workflows, and maintain standard operating procedures aligned with control frameworks

Change & Training

• Create data-driven adoption heatmaps, draft comms/training content, and track impact KPIs.
• Host office hours and feedback loops to ensure continuous improvement.

Stakeholder Partnership

• Act as trusted advisor to category managers, finance, and ESG teamstranslating analytical findings into action plans.
• Support supplier-enablement initiatives (e-invoicing, catalogs, diversity) with data and process expertise.

Functional Skills

Must-Have Skills

• Digital Procurement Systems: Proven experience with SAP Ariba, SirionLabs, or similar contract lifecycle management (CLM) tools.
• Vendor Governance: Ability to manage vendor contracts, SLAs, and performance dashboards.
• System Integration & Automation: Hands-on experience working with APIs and RPA for process improvement.
• Compliance Knowledge: Working familiarity with SOX, GxP, and audit documentation practices.
• Strategic Roadmapping: Ability to define and deliver on digital capability roadmaps aligned with business priorities.

Good-to-Have Skills

• Technical Liaison Experience: Comfort acting as a bridge between business and technical stakeholders (e.g., translating business needs to technical requirements).
• Change Management: Exposure to training, adoption, and change management practices for digital tools.
• Contract Intelligence Tools: Experience with AI/ML-based contract intelligence platforms is a plus.

Soft Skills

• Communication & Influence: Ability to communicate clearly and persuasively with stakeholders across procurement, finance, IT, and executive leadership.
• Strategic Thinking: Capability to view challenges through a long-term lens and propose scalable, future-proof solutions.
• Collaboration: Strong cross-functional team collaboration skills, including mentorship and knowledge transfer.
• Adaptability: Thrives in a dynamic environment with shifting priorities and new challenges.
• Problem Solving: Structured problem-solving approach with attention to both tactical and strategic impacts.
• Attention to Detail: High degree of accuracy in handling regulatory documentation and vendor performance metrics.

Basic Qualifications:

• Bachelors degree in Supply Chain, Business, Engineering or related field; advanced degree preferred.
• 5-8 years of relevant experience in digital procurement implementation, management, and operations.
• ITIL, Agile, or Scrum certifications strongly preferred.
• Deep knowledge of source-to-pay processes, supplier master data, and compliance frameworks (SOX, GDPR, CSRD)
• Hands-on administrator experience with at least one enterprise source-to-pay or e-procurement platform.
• Demonstrated delivery of digital-transformation or automation initiatives (AI/ML, RPA, data lakes).