Business Systems Maintenance Support Professional

Roles & Responsibilities:

Digital Enablement

• Elicit and prioritize user stories for enhancements to the enterprise source-to-pay platform, analytics layer, and automation bots.
• Partner with IT and external integrators to test, deploy, and validate releases; own business-acceptance criteria.
• Facilitate process-mapping workshops for requisition-to-pay, supplier onboarding, and catalog enablement.
• Quantify waste, design future-state workflows, and maintain standard operating procedures aligned with control frameworks

Change & Training

• Create data-driven adoption heatmaps, draft comms/training content, and track impact KPIs.
• Host office hours and feedback loops to ensure continuous improvement.

Stakeholder Partnership

• Act as trusted advisor to category managers, finance, and ESG teamstranslating analytical findings into action plans.
• Support supplier-enablement initiatives (e-invoicing, catalogs, diversity) with data and process expertise.

Functional Skills

Must-Have Skills

• Digital Procurement Systems: Proven experience with SAP Ariba, SirionLabs, or similar contract lifecycle management (CLM) tools.
• Vendor Governance: Ability to manage vendor contracts, SLAs, and performance dashboards.
• System Integration & Automation: Hands-on experience working with APIs and RPA for process improvement.
• Compliance Knowledge: Working familiarity with SOX, GxP, and audit documentation practices.
• Strategic Roadmapping: Ability to define and deliver on digital capability roadmaps aligned with business priorities.

Good-to-Have Skills

• Technical Liaison Experience: Comfort acting as a bridge between business and technical stakeholders (e.g., translating business needs to technical requirements).
• Change Management: Exposure to training, adoption, and change management practices for digital tools.
• Contract Intelligence Tools: Experience with AI/ML-based contract intelligence platforms is a plus.

Soft Skills

• Communication & Influence: Ability to communicate clearly and persuasively with stakeholders across procurement, finance, IT, and executive leadership.
• Strategic Thinking: Capability to view challenges through a long-term lens and propose scalable, future-proof solutions.
• Collaboration: Strong cross-functional team collaboration skills, including mentorship and knowledge transfer.
• Adaptability: Thrives in a dynamic environment with shifting priorities and new challenges.
• Problem Solving: Structured problem-solving approach with attention to both tactical and strategic impacts.
• Attention to Detail: High degree of accuracy in handling regulatory documentation and vendor performance metrics.

Basic Qualifications:

• Bachelors degree in Supply Chain, Business, Engineering or related field; advanced degree preferred.
• 5-8 years of relevant experience in digital procurement implementation, management, and operations.
• ITIL, Agile, or Scrum certifications strongly preferred.
• Deep knowledge of source-to-pay processes, supplier master data, and compliance frameworks (SOX, GDPR, CSRD)
• Hands-on administrator experience with at least one enterprise source-to-pay or e-procurement platform.
• Demonstrated delivery of digital-transformation or automation initiatives (AI/ML, RPA, data lakes).