Business Service Specialist-Assignments

Job Title: Specialist- Assignments

Reports To: Team Lead (or above)

The success of the role will be driven by:

• Clarity of work and training provided to the offshore team
• Quality and timeliness of feedback especially during ramp-up
• Regular review of the effort and outcomes between onshore and offshore teams
• In addition to training, job aids to assist offshore team
• Timeliness and accuracy of data provided in the prepped recon.
• The inclusion of the offshore team in daily huddles and regular communication

Key Role and Responsibilities

1. Support our onshore team with reports for their review. Some of the reports are mentioned below:

Pre-Bill Audit Report

Low MU Report

Pay Type Audit

Employee Class Audit

TPV Rate (no OT) Audit

Weekly Perm Report Population

SVG Customer ID Audit

AWO Finishes Report

2. Start Staging:

Data validation in BH placement before start, request missing items from field.

Update assignment tracker with pre-start items for onshore FOS.

Review placements for temp bill rate & perm fee confirmations

Schedule Start Confirmation Emails to Field

PO form submissions pre-start

3. Managing Change Requests

Process all CR Start Date changes

Process all W2 and TPV CR extensions in back office

Compare CR with VMS tool dates as applicable - alert field if not in sync

Update AWO Finishes report

Process confirmed RIG finishes

4. Managing estimated end dates: Field reporting and reach out/follow up/escalation

5. Follow up on missing items post assignment

6. Securing Commission change request approvals

7. Process W2 terminations

8. Staging new placements for Close/Reopens and Assignment Moves

9. Other duties as assigned

Key Skills Required

• Attention to Detail
• Comfortable working in multiple systems
• Strong skills in Microsoft Office and Google Suite products such as Gmail, Google Sheets, and shared drives
• Strong Communication Skills
• Ability to respond to customer needs with speed and accuracy
• Willingness and eager to learn; is curious
• Demonstrates Adaptability - Learning Randstad Pace
• Connect the dots and understand dependencies
• Acts with a sense of urgency
• Openly receives feedback
• Ability to multitask and prioritize work
• Accountable for personal results and teamwork
• Adherence to deadlines
• Focus on accuracy
• Speak, Understand and communicate fluently in English.

Education & Qualifications (Required and Preferred):

• Bachelors degree
• Prior experience in Finance, Accounting or any other related experience
• Prior experience in managing VMS tool would be an added advantage
• Minimum of 4 years of experience in managing tasks as mentioned in the earlier sections of job description
• Knowledge of Randstad operations and systems is an asset
• Basic Google spreadsheet and reporting

Shift Timings:

• 6:30 PM - 3:30 AM IST

Work Mode:

• Hybrid (2 days from office, 3 days from home)

shahana.kawal@randstadusa.com