Business Process Outsourcing Manager

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About the Role

Recruitment Manager

Key Responsibilities

• End-to-End Recruitment:

  Manage the complete recruitment cycle for BPO hiring — sourcing, screening, interviewing, shortlisting, and client coordination.

• Client Management:

  Act as a single point of contact for client communication, understanding hiring requirements and ensuring timely delivery.

• Team Leadership:

  Lead and mentor a team of recruiters to achieve individual and team hiring targets.

• Sourcing Strategy:

  Develop and execute innovative sourcing strategies through job portals, social media, referrals, and direct outreach.

• Process Management:

  Ensure adherence to client SLAs, TATs, and quality parameters.

• Market Insights:

  Track market trends, competitor activities, and salary benchmarks to provide actionable insights to clients.

• Reporting:

  Prepare and present weekly/monthly hiring dashboards, progress reports, and pipeline updates.

Key Requirements

• Education:

  Graduate or Postgraduate in any discipline (MBA in HR preferred).

• Experience:

  Minimum

  8-10 years

  in recruitment with at least

  5+ years in BPO hiring

  and

  team management experience

  .

• Skills:

• Strong knowledge of bulk and volume hiring.
• Excellent communication, client-handling, and negotiation skills.
• Ability to manage multiple mandates under tight deadlines.
• Proficiency in MS Excel and recruitment portals (Naukri, Shine, LinkedIn, etc.).

• Location Preference:

  Candidates based in or willing to relocate to Gurgaon.

What We Offer

• Competitive salary with performance-based incentives.
• Opportunity to work with leading BPO and ITES clients.
• Career growth in a fast-paced recruitment environment.
• Collaborative team culture with strong leadership support.