Business Process Manager

As a Business Process Manager with expertise in ServiceNow HR Service Delivery (HRSD), your main objective is to drive process optimization and automation within the Global Shared Services Organization. In this role, you will be responsible for executing process improvements, configuring and managing ServiceNow HRSD workflows, and ensuring seamless automation within the Global Shared Services Center. The shift timing for this position is in the afternoon. Your responsibilities will include developing and executing action plans for different countries to enhance employee engagement while maintaining global standardization and local compliance. You will also configure, implement, and improve ServiceNow HRSD workflows to ensure automation and efficiency across HR operations. Additionally, you will align ServiceNow HRSD customization with the HR technology roadmap to support evolving HR Shared Services requirements for optimal service delivery. Tracking and maintaining Service Level Agreements (SLAs) within ServiceNow will also be part of your responsibilities, including implementing enhancements to ensure adherence to expected service performance standards. To be successful in this role, you should have a Bachelor's or Master's degree in HR, Business Administration, or a related field, along with at least 7 years of experience in Global Shared Services, HR Operations, or a related domain. Strong hands-on experience in implementing and managing ServiceNow HRSD is essential, including workflow configuration, case management, and service catalog setup. Possessing a ServiceNow HRSD certification would be advantageous.,