Business Process Improvement Manager

As a Systems Designer, your main responsibilities will include designing scalable systems across multiple PSP brands, building and maintaining Airtable CRM, commission trackers, and onboarding workflows. You will also be responsible for integrating various tools such as Slack, Notion, Google Workspace, Xero, and Zapier/Make. It will be crucial for you to document SOPs and team playbooks for Sales, Merchant Onboarding, and Finance departments. Additionally, you will play a key role in building merchant and sales dashboards along with alerts for effective communication via Slack/email. The ideal candidate for this position would have prior experience in building operational stacks for crypto PSPs, iGaming, forex, or high-risk verticals. Experience with multi-brand operations including shared leads, shared CRM, and cross-selling strategies is highly preferred. Proficiency in Airtable formulas, automations, and relational data structures is essential. Familiarity with tools like Notion, ClickUp, Zapier, ComplyAdvantage, Xero, and Google Drive will be advantageous. In terms of required skillset, you should be an expert in Airtable with a strong grasp of formulas, automation, and interface design capabilities. Proficiency in Zapier or Make for multi-step logic and error handling is necessary. Familiarity with tools such as Notion, ClickUp, Slack, and Google Workspace is expected. Any additional experience with CRMs like HubSpot, Zoho, Comply Advantage, and Xero will be considered a bonus. It is essential that you have a good understanding of working in fintech and merchant environments to excel in this role.,