Business Process Analyst - BPM

Job Title: Process Analyst

Reports To: IND Group Manager, Global Business Process Management

Job Summary

Key Responsibilities

• Conduct structured interviews and workshops with business teams to capture current process information and requirements.
• Design, document, and visualize business processes using BPMN 2.0 notations.
• Demonstrate strong experience using tools such as Microsoft Visio or any recognized process mapping and BPM software.
• Facilitate process reviews with partners to identify gaps, clarify flows, and incorporate feedback for process refinement.
• Collaborate effectively as a teammate with process improvement experts (e.g., Lean Six Sigma Black Belts) to create optimized future state process maps.
• Play a key role in process documentation during transitions or migrations, ensuring accuracy and completeness.
• Apply basic planning, problem-solving, and analytical techniques to support process improvement initiatives.
• Support the business by identifying quick wins or improvement opportunities through analysis and process mapping.
• Understand and interpret process performance metrics; leverage this experience to drive improvements.
• Maintain up-to-date process documentation and version controls as processes evolve.

Required Skills & Experience

• Minimum 2 to 3 years of experience in a Quality Control Analysis, Quality Assurance, Process Excellence or similar role within the ITES or BPM industry.
• Demonstrated experience in business process documentation and transitions.
• Strong experience in process mapping using Microsoft Visio or any recognized process mapping/BPM software.
• Familiarity with BPMN 2.0 process modeling notation and tools.
• Lean Six Sigma Yellow Belt (minimum);
• Good planning and organizational skills, with an ability to work independently and as a collaborative teammate.
• Ability to interpret process performance metrics; prior experience in this area is essential.
• Excellent communication and stakeholder management abilities.
• Proficient in MS Office Suite and process documentation tools.

Preferred Qualifications

• Exposure to process improvement projects under the guidance of certified Black Belts or continuous improvement guides.
• Green Belt certification will be considered an added advantage.
• Experience supporting business process transitions or migrations.
• Awareness of process automation concepts and procedures is a plus.