BUSINESS OPERATIONS SPECIALIST

IMMEDIATE JOINING ONLY — BUSINESS OPERATIONS SPECIALIST

Location: Ankushapur Village, Ghatkesar — On-site Role Only

Human and the Beast is looking for an exceptionally driven, disciplined, and multi-skilled individual to join us as a Business Operations Specialist — a challenging, all-encompassing role at the heart of our startup.

This is not a conventional job. This is a rare opportunity to learn every major function of running a startup from the ground up — Finance, Operations, Fulfillment, and Customer Experience. As we scale, the selected candidate will be promoted into our management team and take on long-term leadership responsibilities.

About Human and the Beast

Brand Deck: https://drive.google.com/file/d/1niQ9xa7-lOD3nYn5vaWE5OrMSWLaE5Ft/view?usp=sharing

Website: https://humanandthebeast.com/collections/all-products

We are a pet-first brand focused on nutrition, safety, and the extraordinary bond between pets and their humans.

ROLE: BUSINESS OPERATIONS SPECIALIST

This role combines Accounting, Fulfillment Supervision, Operations, and Customer Service — making you the backbone of our day-to-day functioning.

WHAT YOU WILL OWN

1. Accounting & Financial Management

• Manage daily accounting operations: AP/AR, GST, TDS, and general ledger entries.
• Conduct bank, credit card, and account reconciliations.
• Track and categorize expenses with complete documentation and compliance.
• Prepare P&L, balance sheet, and cash flow reports for founders.
• Support budgeting and financial planning activities.
• Process vendor invoices and customer billing.

2. Fulfillment & Warehouse Operations

• Oversee the entire order fulfillment journey — from order receipt to dispatch.
• Coordinate with courier partners for pickups, deliveries, NDR resolution, delays, and lost packages.
• Maintain accurate inventory through stock counts and systematic updates.
• Lead, train, and supervise fulfillment staff.
• Implement quality control for picking, packing, and shipment safety.
• Continuously improve workflow speed, accuracy, and cost efficiency.
• Keep the warehouse organized, clean, and efficient.

3. Customer Service & Community Support

• Handle customer inquiries on orders, products, subscriptions, and deliveries.
• Resolve issues with empathy and speed, turning challenges into positive experiences.
• Assist customers with returns, refunds, and subscription modifications.
• Provide accurate product information, including ingredients and benefits.
• Collect customer feedback and share insights for improvement.
• Act as a brand ambassador, communicating our mission with passion.
• Collaborate across teams to enhance the end-to-end customer journey.

WHO YOU ARE

• Experience in accounting, operations, fulfillment, or customer service (multi-role experience is a plus).
• Strong understanding of accounting principles; proficiency in Tally/QuickBooks preferred.
• Excellent written and verbal communication skills.
• Highly organized, proactive, and able to work under pressure.
• Strong problem-solving skills and high accountability.
• Ability to multitask across departments without losing accuracy.
• Must commute daily to Ankushapur Village, Ghatkesar.
• A genuine love for pets and empathy for pet parents.
• Experience in D2C or subscription brands is an added advantage.

WHY THIS ROLE IS SPECIAL

A Challenging, Multi-Disciplinary Role

You’ll manage three core verticals — Finance, Operations, and Customer Experience. This role demands grit, responsibility, and adaptability.

Learn How to Run a Startup, End-to-End

From accounting to logistics to customer happiness, you’ll gain complete visibility into how a startup grows and scales.

Work Directly With the Founders

Receive hands-on mentorship and contribute to decisions that shape the company.

Fast-Track to Management

This role is designed for long-term growth. As the brand scales, you will grow into a management leadership position with significant responsibility and benefits.

If you're ready to take on a high-impact role where no two days are the same — and where your growth will mirror the company’s growth — we’d love to meet you.

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Flexible schedule
• Paid sick time
• Paid time off
• Provident Fund

Application Question(s):

• Are you ready to join the job immediately?
• Will you be able to reliably commute to Ankushapur Village, Ghatkesar for this job on a daily basis?

Language:

• English (Required)
• Hindi (Required)
• Telugu (Preferred)

Location:

• Hyderabad, Telangana (Required)

Work Location: In person

Expected Start Date: 03/12/2025