Business Manager

We are seeking a highly skilled and motivated Business Manager to join our dynamic team. The ideal candidate will be responsible for overseeing daily operations, driving business growth, and ensuring efficiency and effectiveness across various departments. This role requires a strategic thinker with strong leadership abilities and a proven track record in business management.

Job Responsibilities:

• The position holder will be managing a team of 20-30 individuals.
• Accurately plan, forecast, and achieve fortnightly, monthly client retention targets in the assigned set of clients.
• Build and manage productive, professional relationships with clients.
• Hire, Train, and Retain your team. Formulate their developmental plan and ensure fulfilment of their training needs.
• Ensure prompt resolution of client complaints.
• Assist the field sales team in achieving revenue and client retention targets by systematic follow-up & time bound closures.
• Daily 2-3 in person meetings (F2F) with clients onsite.

Key Skills:

• Application of sales techniques
• Quick thinking and problem-solving
• Verbal communication with active listening
• Vision and foresight to create new opportunities for customers.
• Team Management & Interpersonal skills
• Understanding of Client Segmentation, Data & Report Management

Experience and Education:

• MBA with 4-5 yrs. of experience in Sales / Servicing / Retention
• Preference for candidates with Team handling experience of 10+ individuals (at-least 2yr+ experience)