Business Development Manager (BDM)

A BDM is responsible for managing the overall operations, staff, and services of a healthcare facility. Their main goal is to ensure smooth, efficient, and patient-centered functioning of the hospital while maintaining compliance with medical and administrative standards.

Key Responsibilities

1. Administration & Operations

Oversee day-to-day hospital operations across all departments.

Ensure cleanliness, safety, and functionality of hospital infrastructure.

Maintain schedules, duty rosters, and workflow efficiency.

Coordinate between clinical and non-clinical teams.

2. Human Resource Management

Recruit, train, and evaluate hospital staff.

Manage attendance, discipline, and conflict resolution.

Ensure adequate staffing levels and employee motivation.

Conduct periodic performance reviews.

3. Financial Management

Prepare and monitor hospital budgets.

Control costs while ensuring quality of care.

Approve procurement and manage vendor contracts.

Supervise billing, cash flow, and insurance claims processing.

4. Patient Care & Service Quality

Ensure patient satisfaction and handle grievances.

Monitor quality of care and adherence to medical protocols.

Implement feedback systems for continuous improvement.

Supervise front office, admission, and discharge processes.

5. Legal & Regulatory Compliance

Ensure hospital compliance with government health regulations.

Maintain licenses, accreditation, and statutory records.

Oversee fire safety, biomedical waste management, and infection control.

6. Strategic Planning & Development

Develop new healthcare programs and services.

Plan for hospital expansion and modernization.

Implement digital systems like HIS (Hospital Information System).

Support marketing and community outreach initiatives.

7. Communication & Coordination

Act as a link between management, doctors, nurses, and support staff.

Conduct regular meetings and briefings.

Handle media communication and public relations when required

Essential Skills

Leadership & decision-making

Crisis and emergency management

Financial and HR acumen

Communication and interpersonal skills

Knowledge of healthcare regulations and hospital softwares

Job Type: Full-time

Pay: ₹12,556.59 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person