Business Analyst/Product Owner

Job Description

As a Business Analyst, you will be the go-to person in our client's BSS organisation for new requests and changes related to charging system, CRM and the core billing system. You will interact with the IT Demand organisation across our client's business units, understand their requests and coordinate delivery. Bring an understanding of the enterprise, business system, business process, and industry to the team(s) supporting or interfacing with the application. Identify and define the business processes and perform any business process re-engineering required before the application is designed from a technical perspective. Design, document and deliver new value-added BSS business solutions and processes for the client, based on a combination of deep process skills and broad industry knowledge. Ensure our client clearly articulates the requirements. Own BSS changes required to deliver new products and services, as well as other business changes rolled out on our client's platforms. Evaluate potential software solutions and request architecture support to ensure solutions are complete and will work. Build a strong relationship with IT Demand organisations in various business units. Participate in direct meetings with business stakeholders as required. Coordinate interactions, requirements walk-through, sign offs, as appropriate to ensure completion of projects. Contribute to project plans and collaborate with delivery PMs to drive dates for all projects. Cooperate with implementation project activities in order to assure business requirements are properly understood and implemented. Requirements Several years of IT experience, working on Billing/ CRM vendor in a Business Analysis. English fluency both verbal and writing is essential. Proven ability to analyze complex business requirements and deliver appropriate solutions. Strong expertise in Charging, CRM and Billing systems. Strong understanding of Agile user stories creation for the Product development. Ability to review project deliverables for completeness and quality, and compliance with established project standards. Ability to analyse client's needs, design and document solutions. Communication and presentation skills. Ability to develop application requirements based on input gathered from a variety of sources including analysis results and feedback from the user community. Ability to develop test conditions and expected results based on the application requirements. Able to work in a multi-cultural environment. Benefits Standard Locations: Chennai, Tamil Nadu, India Show more Show less