Business Analyst - ServiceNow

About Client :

Our Client is stands out as a premier technology consulting and services company, embracing an ‘experience-led everything’ philosophy. We are creators, thinkers, and problem solvers passionate about designing digital experiences that are engineered into scale-ready products, services, and solutions to deliver superior engagement to high-growth companies. This full lifecycle capability – from experience to engineering to engagement – is what makes us unique. This integrated approach also means that we harness the power of technology, creativity, and insight to deliver impact — ensuring our work focuses not just on technology but also on the people who use it. Part of the $4.4 billion RPG Group, Zensar is headquartered in Pune, India. Our 10,000+ employees work across 30+ locations worldwide, including Seattle, Princeton, Cape Town, London, Singapore, and Mexico City. As an organization, we are diverse and multi-dimensional and unite across geographies and skill sets to deliver products and services that are value-driven, environmentally conscious, and human-centered.

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Business Analyst – ServiceNow

Overview

Key Responsibilities

• Elicit and document functional requirements, user stories, and acceptance criteria
• Map current-state and future-state processes for onboarding, offboarding, asset refresh, and break-fix
• Facilitate workshops with HR, IT operations, finance, and logistics stakeholders
• Maintain traceability matrices, process maps, and solution-design artifacts
• Support functional testing and user-acceptance scenarios

Qualifications

• 5+ years of business-analysis experience in ITAM or endpoint-lifecycle projects.
• Hands on experience in 5 years Asset management . Microsoft teams integration, AI integration.
• Proven ability to write clear, testable ServiceNow user stories and process documentation
• Familiarity with global onboarding/offboarding workflows and asset-management metrics
• Strong facilitation, stakeholder-management, and communication skills
• CBAP or equivalent certification preferred

All roles require demonstrable experience in employee engagement practices and endpoint device lifecycle management, with a focus on leveraging AI-driven tools in the EDLM space.