Business Analyst (Fresher)

Job Title: Business Analyst
Location: Plot No. C-03, Greater Noida W Rd Noida Extension Noida – 201306 Experience Required: Minimum 2 to 3 Years
Industry: IT Services

Job Summary:

We are seeking a skilled and detail-oriented Business Analyst with a minimum of 2 to 3 years of experience in an IT service-based company. The ideal candidate will have hands-on experience or working knowledge of Zoho CRM, ERP systems, and a solid understanding of business processes in the IT services domain. You will be responsible for bridging the gap between technical teams and business stakeholders to ensure the delivery of high-quality solutions that meet client needs.

Key Responsibilities:

• Work closely with stakeholders to gather, document, and analyze business requirements.
• Translate business needs into functional specifications for the development team.
• Collaborate with cross-functional teams to drive project success.
• Assist in the implementation and optimization of Zoho CRM and ERP systems.
• Conduct market, competitor, and data analysis to support strategic decisions.
• Create user stories, process flows, wireframes, and business cases as needed.
• Participate in client meetings, product demos, and user training sessions.
• Perform UAT (User Acceptance Testing) and ensure deliverables meet business expectations.

Required Skills & Qualifications:

• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• Minimum 2 to 3 years of experience as a Business Analyst in an IT services company.
• Basic working knowledge of Zoho CRM and ERP systems is a must.
• Strong analytical, problem-solving, and communication skills.
• Ability to understand technical concepts and translate them into business terms.
• Proficiency in documentation tools (e.g., MS Office, Confluence, JIRA).
• Familiarity with Agile methodologies is a plus.

Nice to Have:

• Certifications like CBAP, CCBA, or any CRM/ERP certifications.
• Experience with project management tools like Trello, Asana, or Zoho Projects.
• Prior exposure to SaaS product environments.

How to Apply:
Send your resume at hr@kelevosoftware.com with the subject line “Application for Business Analyst Role”.

Job Types: Full-time, Permanent

Pay: Up to ₹700,000.00 per year

Benefits:

• Flexible schedule
• Paid sick time

Schedule:

• Day shift

Ability to commute/relocate:

• Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred)

Willingness to travel:

• 50% (Preferred)

Work Location: In person

Expected Start Date: 04/08/2025