Business Analyst

About Delivery Hero:

As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

About the Role:

Business Analyst

Key Responsibilities:

• Work closely with stakeholders to gather business requirements and translate them into clear analytical objectives.
• Analyze business processes, identify gaps or inefficiencies and recommend improvements using data-backed insights.
• Develop and maintain dashboards and reports using tools like

  Tableau

  and

  Looker Studio

  to track KPIs and operational metrics.
• Conduct deep-dive analysis to support strategic initiatives, product performance reviews and customer behavior insights.
• Automate recurring reporting processes and develop scalable solutions to reduce manual work.
• Collaborate with data engineering teams to ensure data integrity, availability and alignment with business needs.
• Present findings to business and leadership teams with clarity, using storytelling techniques to influence decisions.

Required Qualifications:

• Bachelor’s degree in

  Business, Economics, Statistics, Computer Science

  or a related field.

• 2+ years

  of experience as a Business Analyst, Data Analyst, or in a similar analytical role, preferably in the

  F&B, hospitality, QSR or retail

  sectors.
• Strong SQL skills for querying large datasets; proficiency in Excel and basic knowledge of

  Python

  a plus.
• Experience with BI tools such as

  Tableau

  or

  Looker Studio

• Familiarity with data warehouses such as

  BigQuery

  ,

  Redshift

  or

  Snowflake

  .
• Strong business acumen with the ability to connect data insights to real-world outcomes.
• Excellent communication and stakeholder management skills, with a proven ability to present complex data in a business-friendly manner.

Why Join Delivery Hero?

At Delivery Hero, we believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. Just be yourself and we can’t wait to see what value you bring to the role. We're as interested in your character as we are in your talent.