About the Role This Vice President role is focused on leading large-scale healthcare operations with a strong emphasis on clinical data abstraction . You will oversee service delivery, process transformation, and people management — ensuring efficiency, client satisfaction, and profitability at every level. Key Responsibilities Drive seamless transitions with zero service disruption. Deliver cost optimization and process stabilization. Ensure client satisfaction across all SLAs and KPIs. Partner with transformation teams to identify innovation opportunities. Lead people management initiatives including training, cross-skilling, and retention. Oversee workforce planning and engagement strategies. Support senior leadership in business development and operational strategy. Must-Have Qualifications 10+ years of leadership experience in the BPO industry . Proven experience in healthcare operations management . Background in clinical data abstraction . Track record of managing large-scale teams and contact centers . Strong client relationship and service delivery management skills. Excellent decision-making, prioritization, and analytical ability. Good-to-Have Postgraduate degree (MBA/Healthcare Management or related). Experience in transformation projects, process re-engineering, or automation. Exposure to global healthcare payer or provider operations. Why Join Us Lead and shape EXL’s healthcare operations portfolio. Partner with global healthcare clients on mission-critical work. Drive measurable outcomes in client satisfaction, efficiency, and profitability. Be part of a global organization committed to innovation, growth, and people
Key Responsibilities Lead large-scale Wintel operations (servers, storage, virtualization, backup). Oversee cloud infrastructure (AWS or Azure) and ensure stability. Govern networking (DNS, DHCP, TCP/IP, LAN/WAN, firewalls, switches/routers). Ensure compliance with patching, antivirus, VAPT, and IT security controls. Drive ITSM processes aligned with ITIL framework . Manage vendor/OEM escalations and supplier governance. Lead and mentor teams of technical SMEs. Must-Have Qualifications Bachelor’s degree in Computer Science/IT (or equivalent). 12+ years in IT infrastructure with focus on Wintel & Cloud . Certification in Microsoft Active Directory/Server (2008/2012) . Hands-on AWS or Azure cloud infrastructure experience. Strong ITSM/ITIL framework knowledge. Experience leading enterprise-scale IT operations teams. Good-to-Have PMP certification. Knowledge of ISO 27001, SOX, PCI DSS standards. Familiarity with Office 365, SCCM, SCOM, clusters, proxies, antivirus. Skills in scripting and automation. Why Join Us Be a senior leader with global impact. Collaborate with Fortune 500 clients and world-class vendors. Shape cloud and infrastructure strategies for enterprise growth. Join a company recognized for innovation, excellence, and integrity .
About the Role As an AVP – Cloud Architecture, you will lead the design and implementation of cloud-based contact center solutions (CCaS) . You’ll collaborate with engineering, product, and operations teams to create innovative, scalable platforms that improve customer journeys and drive business outcomes. Key Responsibilities Lead the design and implementation of microservices-based architectures for contact center solutions. Build AI-powered solutions (chatbots, voice bots, sentiment analysis) to enable multi-channel experiences (voice, chat, video, social media). Integrate CCaS solutions with enterprise systems in collaboration with cross-functional teams. Stay updated on cloud and CCaaS trends , translating them into actionable strategies. Provide thought leadership in customer journey mapping, workforce management, and process optimization. Develop best practices and standards for contact center architecture and transformation. Must-Have Qualifications Bachelor’s or Master’s degree in Computer Science, IT, or related field . Proven expertise in contact center architectures (including microservices). Strong understanding of AI/ML applications in the contact center domain. Hands-on experience with multi-channel contact center solutions (voice, chat, video, social). Relevant certifications (e.g., AWS Certified Solutions Architect – Contact Center ). Good-to-Have Industry domain knowledge in insurance, utilities, or healthcare . Contributions to open-source projects or publications related to CCaS/contact center technologies. Why Join Us Drive innovation at scale in cloud and AI-led customer experience. Collaborate with global leaders across industries. Join a culture built on integrity, respect, and excellence . Be part of a fast-growing company shaping the future of digital operations .