Posted:2 days ago|
Platform:
On-site
Full Time
DESIGNATION : Business Analyst
LOCATION : Bangalore
YEARS OF EXPERIENCE : 4+ Years
Client is a technology-enabled global business services company specializing in customer
engagement and improving business performance.
We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Client Asset Management Service is designed to give Customers near real-time Installed Base
(IB) information so they can effectively manage the life cycle of their Client assets and make the
right business decisions. It does this through proactive management of their Client IB, which
includes collating asset information from various sources, building the most accurate IB view,
analyzing the data and managing service contracts.
The Client Asset Manager will deliver IT Asset Management service for one or multiple Client
customers. The Client Asset Manager will serve as the single point of contact to the customer,
partner and internal Client stakeholders like the Sales/account team and CX, for managing,
tracking, reporting on and resolving issues with the customers' Client Installed Base (IB) data.
This is a customer engagement role and also requires a sense of customer service – the role requires Asset Managers to work directly with Client’s customers/partners and collaborate with Client Customer experience teams to deliver clean IB insights and enable a smooth life cycle management to end customer.
This role also plays a key part in enabling Client recurring revenue business via providing clean,
actionable, renewable IB data. Asset managers are expected to understand customer IB better than the customers themselves, thereby giving meaningful insights, reducing risk and providing operational excellence.
Accountable to ensure that customer’s IB is in the right contract, right location and under right coverage
Accountable for onboarding new customers, IB aggregation/reconciliation from disparate data sources and present IB insights to customers
Learn customers' processes relating to Installed Base data management; recommend changes to improve Installed Base data management
Identify discrepancies and execute processes for managing Move, Add Change, and Delete
(MACD) activities
Providing ongoing IB maintenance support to customers
Cross functional collaboration required to execute tasks
Interpret large raw data sets; conduct data analysis and audits – high level of excel mastery is required
Develop and lead execution of action plan to update Client databases with improved IB data ability to work with Client tools and databases
Lead client calls, participate in quarterly business reviews, and conduct (potential) on-site visits
excellent communication skills, bold, assertive and possess a sense of ownership of the
accounts/customers
Produce reports for Customers, Account Teams, and other stakeholders – ability to generate
reports using excel, power BI (desired) and other dashboards
Ability to work independently and in a cross functional team environment
Excellent MS Excel skills
Advanced data analysis
Strong interpersonal/communication skills – verbal and written
At least 4 years of overall customer engagement experience and 2 years of relevant experience
Highly organized with strong project management and time management skills
Responsive and timely in delivering commitments
Positive attitude and strong work ethic
Knowledge of Client products and services (desired)
Career Guideline
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