The Business Analyst partners with business stakeholders and IT to identify business needs, elicit and document requirements, analyze processes, and translate these into clear, actionable specifications. The role supports data-driven decision making, process improvements, and the successful delivery of projects and initiatives that drive business value while ensuring alignment with governance and compliance standards.
What will your essential responsibilities include?
- Formalise, capture, document, and validate business requirements from stakeholders through interviews, workshops, and analysis.
- Analyze current business processes and data flows; create as-is and to-be process maps and capability models. Help identify how requirements can help make the process more efficient.
- Define business cases, cost-benefit analyses, and measurable success criteria, monitor alignment with strategic goals.
- Translate business needs into clear functional specifications, user stories, acceptance criteria, and testable requirements for IT or development teams.
- Collaborate with data and analytics teams to define data requirements, data quality requirements, and data lineage, support data mapping and reporting needs.
- Develop and maintain dashboards, reports, and KPIs to support management decisions; ensure data accuracy and timeliness.
- Facilitate requirement workshops, reviews, and decision-making sessions; manage stakeholder expectations and communications.
- Assist with the creation of training materials and change-management activities to drive adoption of new processes or systems.
- Collaborate with cross-functional teams (e.g. Finance, Operations, Actuarial, IT, Compliance, Client Intelligence Legal) to ensure end-to-end alignment.
- Identify risks, dependencies, and assumptions; propose mitigation strategies and escalation as needed.
- Maintain thorough documentation and traceability of requirements throughout the project lifecycle.
- Validate the overall IT solution to ensure alignment to business requirements, review requirements and/or specifications with the development and test teams to ensure understanding.
- Perform Root Cause Analysis in support of Problem Management and support operational tasks.
- Deliver and coordinate UAT, including test plan and defect log management.
- Support continuous improvement activities across the team particularly in relation to innovation and team processes and standards
You will report to Analyst Lead.
What youll bring Were looking for someone who has these abilities and skills:
Required Skills and Abilities:
- Relevant experience in an (re)insurance or technology field.
- Analytical thinking and problem-solving: ability to break down complex problems, identify root causes, and propose practical solutions.
- Requirements gathering and documentation: Robust ability to gather, clarify requirements, produce clear, testable specifications, and be team oriented.
- Stakeholder management and facilitation: excellent communication, collaboration, and negotiation skills: able to manage conflicting priorities.
- Proficient in mapping processes, defining KPIs, data modeling concepts, and data quality considerations. Familiarity with Analyst methodologies e.g. Use Cases; Business Rule Development; User Interface Specs; Functional Specs.
- Experience building dashboards and reports; proficiency with Power BI, Tableau, Qlik, or similar tools. Ability to understand general business requirements and implement corresponding technical solutions.
- Full technical knowledge of all phases of applications systems analysis.
Desired Skills and Abilities:
- Ability to work with data and complex systems.
- Experience with multiple SDLC methodologies.
- Must be detail conscious, technically motivated, creative, and user oriented.
- Able to determine and communicate impacts of system functionality and technical approach on performance, scalability and maintainability.
- Proven planning and organization skills, creating own work schedules, prioritizing workload, preparing in advance and setting realistic timescales.
