Business Analyst – Aviation / Airlines SME

Job Title: Business Analyst – Aviation / Airlines SME

Location: Remote

Shift: 6.30PM IST to 3.30AM IST

Experience: 8–12 years

About the Role:

Business Analyst (BA) with Subject Matter Expertise (SME) in Aviation/Airlines domain

Key Responsibilities:

• Act as a

  Subject Matter Expert (SME)

  for aviation/airline processes such as:
• Flight Operations
• Crew Management
• Reservations & Ticketing
• Departure Control Systems (DCS)
• Revenue Management & Accounting
• Loyalty Programs (FFP)
• Ground Operations and Baggage Handling
• Elicit, analyze, and document

  business requirements, functional specifications, and user stories

  .
• Collaborate with

  product owners, architects, and developers

  to ensure requirements are accurately translated into solutions.
• Conduct

  gap analysis, process mapping, and workflow improvements

  in aviation operations.
• Support

  UAT planning and execution

  , ensuring alignment with business needs.
• Develop and maintain

  BRD, FRD, Use Cases, and process documentation

  .
• Provide domain expertise during solution design, implementation, and post-go-live support.
• Engage with stakeholders to ensure

  compliance with regulatory standards

  (IATA, ICAO, DGCA, FAA, etc.).
• Track and report project progress, risks, and issues to stakeholders.

Required Skills & Experience:

• 8–12 years of experience

  as a Business Analyst, with at least

  5+ years in Aviation/Airlines domain

  .
• Strong knowledge of

  airline industry processes, systems, and standards

  .
• Hands-on experience with

  reservation systems (Amadeus, Sabre, Navitaire, etc.), DCS, or crew management systems

  .
• Proficiency in

  requirements gathering techniques

  , business process modeling (BPMN/UML), and documentation.
• Experience with

  Agile/Scrum methodologies

  and working with cross-functional teams.
• Strong communication, stakeholder management, and presentation skills.
• Ability to

  translate complex business needs into clear, actionable requirements

  .

Preferred Qualifications:

• Prior experience working with

  airline IT systems, MRO (Maintenance, Repair & Overhaul) systems, or flight scheduling platforms

  .
• Familiarity with

  aviation safety and compliance requirements

  .
• Certifications such as

  CBAP, CCBA, or IIBA accreditation

  .
• Experience in

  digital transformation or modernization projects

  in aviation.

Education:

• Bachelor’s degree in

  Business, Aviation Management, Engineering, or related field

  .
• MBA or advanced degree preferred.