Business Analyst - AOA MarTech/AdTech

About IT in Nestlé

We are a team of IT professionals from diverse cultures, genders and age groups in the world’s largest food and beverage company. We innovate every day through forward-looking technologies to create opportunities for Nestlé’s digital challenges with our consumers, customers and employees.

We have exciting positions in our new Nestlé global services operations based in Bangalore, which works alongside our Regional IT Hub in Sydney and Global IT hubs to provide technology services for Asia, Oceania and Africa (AOA). This set up will design, implement and maintain IT solutions and sharpen Nestlé’s focus in the growing areas of digital, analytics and innovation to support changing customer, consumer and shopper focus.

When you join our IT team, you’ll have the opportunity to collaborate across local and global Nestlé teams and external partners to deliver innovative technologies that create tangible business value and contribute proactively to our sustainability goals. Our diversity brings fresh and innovative thinking to how we approach new and existing challenges while embracing different cultures, genders, sexual orientation, abilities and flexible ways of working.

Watch our videos on women in IT and flexibility in IT and visit IT Jobs and Vacancies in India | Nestlé (nestle.in) to learn more.

Position Summary

Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.

Reporting to the Senior Service Integration Manager for IT Marketing, Sales and eBusiness (MSE) based in Sydney the IT AOA MSE Business Analyst will work across multiple Digital technologies in the eBusiness MarTech (Marketing Technology), ADTech and CDTech (Content & Design Tech) areas.

The IT AOA MSE Business Analyst will be working across multiple digital transformation programmes and initiatives, working with multiple Markets across the Asia, Oceania and Africa and Greater China Region to gather requirements on business needs to influence global product roadmaps.

A day in the life of IT AOA MSE Business Analyst

Reporting to the IT AOA MSE Senior Service Integration Manager (SIM), responsibilities of this role include:

• Support the Global Product Managers for MarTech, ADTech & CDTech product solutions as well as the IT MSE AOA SIM in the development of the strategy through incremental improvement of the products
• Understand and guide Markets on the full holistic view of the MarTech, AdTech and CDTech products to ensure the best and efficient use of the solutions
• Document business use cases for product evolution
• Document Nestle architecture landscape for the MarTech, ADTech and CDTech
• Develop and document Nestle IT architecture
• Identify gaps in existing functionalities, options for improvements and opportunities for process automation
• Partners with business and IT to elicit, analyse, translate and document business requirements, pain points or opportunities into IT requirements
• Participates in the assessment of external and internal technology capabilities with a focus on suitability for integration with the existing IT environment
• Runs small-scale projects (managed work activities) for the deployment of functionalities

What will make you successful

• Joining a collaborative team of Business Analysts, you will be a strong team player with a history of delivering results in a high pressure and dynamic environment.
• Bachelor's degree in computer science, information systems, business administration or related field, or equivalent work experience
• 4+ years of experience in IT, preferred with experience in agile methodologies
• Experience with design and documentation of data models with platforms, such as Salesforce, SAP Gigya, Google Data Studio, Web Content Management (Web CMS), Direct to Consumer Platforms, such as Shopify, Magento, Salesforce ecommerce, Content Management solutions, such as ESKO, Sitecore
• Experience in service management principles and execution
• Demonstrated experience in establishing standard processes and managing performance to achieve key metrics
• Experience explaining technical concepts and technologies
• Experience working in a global environment and with virtual teams
• Effective communication and presentation skills are vital as you develop working partnerships with internal and external stakeholders, such as service integrators, service provides and vendors across the globe (face-to-face and remote)
• With stakeholders based in various time zones, flexibility is essential as you participate in teleconferences and activities outside of standard business hours.
• Nestle offers flexible working hours and working from home, enabling you on how to get your job done and will help you balance your work with your personal commitments.

About Nestlé

Nestlé enjoys a reputation as the world’s largest food and beverage company driven by our purpose - enhancing quality of life everyone, today and for generations to come. At Nestlé, we constantly explore and push the boundaries of what is possible with foods, beverages, and nutritional health solutions to enhance quality of life and contribute to a healthier future to better support individuals, families, communities and the planet. We have more than 2000 brands ranging from global icons to local favourites and are present in 190 countries worldwide.