Branch Operations Manager

Currently we have an urgent and excellent opening for Branch Manager profile with reputed Car Rental and Hospitality sector for Mumbai location.

Position: Branch Manager

Division: CRD Department : Operations

Location: Mumbai Job Type : Full Time

No. of Relevant Experience : 10 - 15 Years

Role Description

Branch Manager - CRD is responsible for

Operations

• Ensure maintenance of quality of service, customer satisfaction and effective service recovery
• Coordinate and integrate all functions and services in the location.
• Implement systems for smooth operation and monitor operational efficiency of the branch.
• Handle crisis situation.
• Liaison / maintain PR with clients, suppliers, associates, Govt. Bodies, Appropriate Authorities etc.

Fleet Management

• Ensure fleet administration pertaining to vehicle operation is done as per company standards and policies.
• Monitor proper fleet allocation to clients as per the requirement.
• Ensure fleet has required accessories as per company framework.
• Maintain a proper ration of chauffeurs to fleet.

Sales & Servicing

• Develop new clients and increase business from existing clients to meet budgeted figures.
• Collate and analyze market and performance information (MIS in the prescribed format).
• Achieve the set targets (budget)
• Handle major complaints.

Finances

• Prepare annual budget for the branch.
• Monitor fund flow management and practice expense control as per norm.
• Monitor receivable as per norm.
• Ensure statutory compliance.
• Ensure report back /MIS with analysis is sent to Corporate office.

HR & Administrative

• Monitor overall branch administration for branch efficiency
• Ensure that the Customer Service and Drivers team is adequately staffed with competent, motivated and trained professionals to ensure effectiveness of the customer service function
• Appraisal of the team to monitor their performance.
• Ensure implementation and monitor statutory compliance
• Maintain ISO standards as per quality assurance work manual
• Management of contractual employees

Competencies:

• System and quality orientation
• Market, industry and trade knowledge
• Commercial acumen
• Leadership and people management
• Resource control and administration

Educational Qualification:

• Graduate / Hotel Management
• MBA in Marketing or Finance

Experience:

Minimum 10-15 years in the trade, of which 5 - 7 years should be as a branch head in a reputed car rental company.