Branch Manager ( IT)

Branch Manager – IT Services Company

Profile Summary:

Dynamic and results-driven Branch Manager with extensive experience in managing IT service operations, leading cross-functional teams, and driving business growth in competitive markets. Proven expertise in overseeing software testing, software solutions, digital marketing, and web development services. Adept at building client relationships, improving operational efficiency, and delivering technology-driven solutions that meet business objectives. Strong leadership, project management, and strategic planning skills to ensure service excellence and branch profitability.

Key Responsibilities:

• Operations & Team Management: Lead and supervise all branch activities, ensuring smooth delivery of software testing, digital marketing, and web development projects.
• Client Relationship Management: Build and maintain strong client relationships, understand business needs, and provide customized IT solutions to enhance customer satisfaction and retention.
• Project Oversight: Oversee end-to-end project lifecycles across services, ensuring timely delivery, quality assurance, and budget adherence.
• Business Development: Identify new business opportunities and partnerships to expand the client base and increase revenue across digital and tech domains.
• Strategic Planning: Develop and implement strategies for market penetration, brand positioning, and service expansion within the local region.
• Quality Assurance: Ensure that all deliverables, especially in software testing and development, meet industry standards and client specifications.
• Cross-functional Collaboration: Coordinate between technical teams (developers, testers, marketers) and clients to align project goals with business outcomes.
• Performance Monitoring: Track KPIs, service metrics, and team productivity to drive continuous improvement.

Core Competencies:

• IT Service Delivery Management
• Software Testing & QA Oversight
• Web & Software Development Projects
• Digital Marketing Strategy
• Branch Operations & Administration
• Business Development & Sales
• Client Engagement & Retention
• Project & Resource Management
• Leadership & Team Building
• Budgeting & Cost Control

Tools & Technologies Familiarity:

• Project Management: Jira, Trello, Asana
• Development: HTML, CSS, JavaScript, PHP, Python (as applicable)
• QA Tools: Selenium, JMeter, Postman
• Digital Marketing: Google Ads, SEO tools (Ahrefs, SEMrush), Meta Ads Manager
• CMS & Platforms: WordPress, Shopify, Magento
• CRM & ERP: Zoho, Salesforce, HubSpot
• Analytics: Google Analytics, Data Studio

Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Work Location: In person