BRANCH MANAGER

Candidate must have minimum 5 years experience in Bank or NBFC.

Qualification : Any Degree/PG

Job location : Madurai, Tamil Nadu

Key Responsibilities1. Business Development & Sales

• Achieve monthly and annual business targets for loans, deposits, and other financial products.
• Develop local market strategies to acquire new customers and retain existing clients.
• Monitor lead generation, conversions, and productivity of the sales team.
• Build strong relationships with DSAs, agents, and referral sources.

2. Branch Operations

• Ensure smooth and compliant branch operations as per company policies and regulatory guidelines.
• Oversee documentation, disbursement, and post-disbursement processes.
• Maintain accurate records, MIS reports, and timely submissions to Head Office.
• Ensure proper cash handling and internal controls.

3. Collections & Portfolio Quality

• Monitor collections, overdue accounts, and delinquency levels.
• Ensure timely follow-up and recovery actions for overdue and NPA accounts.
• Coordinate with collection and legal teams when required.
• Maintain healthy portfolio quality and minimize risk.

4. Team Management & Leadership

• Lead, motivate, and manage branch staff including sales, operations, and support teams.
• Conduct daily/weekly reviews, performance monitoring, and target tracking.
• Identify training needs and ensure skill development of team members.
• Ensure discipline, attendance, and adherence to HR policies.

5. Customer Service & Relationship Management

• Ensure high levels of customer satisfaction and service quality.
• Address customer grievances and resolve issues promptly.
• Build long-term customer relationships to enhance repeat business.

6. Compliance & Risk Management

• Ensure compliance with internal policies, audit requirements, and statutory regulations.
• Cooperate with internal audits, inspections, and surprise checks.
• Identify operational and credit risks and take corrective actions.

Key Performance Indicators (KPIs)

• Business target achievement
• Portfolio quality and collection efficiency
• Branch profitability
• Customer satisfaction
• Team productivity and retention
• Compliance and audit scores

Qualification & Experience

• Graduation (mandatory); MBA/PG preferred.
• Minimum 5–8 years of experience in NBFC/Fincorp/Banking, with 2–3 years in a managerial role.
• Strong knowledge of lending products, operations, and collections.

Skills & Competencies

• Strong leadership and people management skills
• Sales and negotiation ability

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹60,000.00 per month

Benefits:

• Provident Fund

Experience:

• Sales: 5 years (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person