1757 Branch Management Jobs - Page 17

LTFinance is looking for BRANCH MANAGER to join our dynamic team and embark on a rewarding career journey Direct all operational aspects including distribution operations, customer service, human resources, administration and sales Assess local market conditions and identify current and prospective sales opportunities Develop forecasts, financial objectives and business plans Meet goals and metrics Manage budget and allocate funds appropriately Bring out the best of branch€™s personnel by providing training, coaching, development and motivation Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs Address customer and employee satisfaction issues promptly Adhere to high ethical standards, and comply with all regulations/applicable laws Network to improve the presence and reputation of the branch and company Stay abreast of competing markets and provide reports on market movement and penetration

LTFinance is looking for BRANCH MANAGER to join our dynamic team and embark on a rewarding career journey Direct all operational aspects including distribution operations, customer service, human resources, administration and sales Assess local market conditions and identify current and prospective sales opportunities Develop forecasts, financial objectives and business plans Meet goals and metrics Manage budget and allocate funds appropriately Bring out the best of branch€™s personnel by providing training, coaching, development and motivation Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs Address customer and employee satisfaction issues promptly Adhere to high ethical standards, and comply with all regulations/applicable laws Network to improve the presence and reputation of the branch and company Stay abreast of competing markets and provide reports on market movement and penetration

LTFinance is looking for BRANCH MANAGER to join our dynamic team and embark on a rewarding career journey Direct all operational aspects including distribution operations, customer service, human resources, administration and sales Assess local market conditions and identify current and prospective sales opportunities Develop forecasts, financial objectives and business plans Meet goals and metrics Manage budget and allocate funds appropriately Bring out the best of branch€™s personnel by providing training, coaching, development and motivation Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs Address customer and employee satisfaction issues promptly Adhere to high ethical standards, and comply with all regulations/applicable laws Network to improve the presence and reputation of the branch and company Stay abreast of competing markets and provide reports on market movement and penetration

LTFinance is looking for BRANCH MANAGER to join our dynamic team and embark on a rewarding career journey Direct all operational aspects including distribution operations, customer service, human resources, administration and sales Assess local market conditions and identify current and prospective sales opportunities Develop forecasts, financial objectives and business plans Meet goals and metrics Manage budget and allocate funds appropriately Bring out the best of branch€™s personnel by providing training, coaching, development and motivation Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs Address customer and employee satisfaction issues promptly Adhere to high ethical standards, and comply with all regulations/applicable laws Network to improve the presence and reputation of the branch and company Stay abreast of competing markets and provide reports on market movement and penetration

LTFinance is looking for BRANCH MANAGER to join our dynamic team and embark on a rewarding career journey Direct all operational aspects including distribution operations, customer service, human resources, administration and sales Assess local market conditions and identify current and prospective sales opportunities Develop forecasts, financial objectives and business plans Meet goals and metrics Manage budget and allocate funds appropriately Bring out the best of branch€™s personnel by providing training, coaching, development and motivation Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs Address customer and employee satisfaction issues promptly Adhere to high ethical standards, and comply with all regulations/applicable laws Network to improve the presence and reputation of the branch and company Stay abreast of competing markets and provide reports on market movement and penetration

LTFinance is looking for BRANCH MANAGER to join our dynamic team and embark on a rewarding career journey Direct all operational aspects including distribution operations, customer service, human resources, administration and sales Assess local market conditions and identify current and prospective sales opportunities Develop forecasts, financial objectives and business plans Meet goals and metrics Manage budget and allocate funds appropriately Bring out the best of branch€™s personnel by providing training, coaching, development and motivation Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs Address customer and employee satisfaction issues promptly Adhere to high ethical standards, and comply with all regulations/applicable laws Network to improve the presence and reputation of the branch and company Stay abreast of competing markets and provide reports on market movement and penetration

LTFinance is looking for BRANCH MANAGER to join our dynamic team and embark on a rewarding career journey Direct all operational aspects including distribution operations, customer service, human resources, administration and sales Assess local market conditions and identify current and prospective sales opportunities Develop forecasts, financial objectives and business plans Meet goals and metrics Manage budget and allocate funds appropriately Bring out the best of branch€™s personnel by providing training, coaching, development and motivation Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs Address customer and employee satisfaction issues promptly Adhere to high ethical standards, and comply with all regulations/applicable laws Network to improve the presence and reputation of the branch and company Stay abreast of competing markets and provide reports on market movement and penetration

LTFinance is looking for BRANCH MANAGER to join our dynamic team and embark on a rewarding career journey Direct all operational aspects including distribution operations, customer service, human resources, administration and sales Assess local market conditions and identify current and prospective sales opportunities Develop forecasts, financial objectives and business plans Meet goals and metrics Manage budget and allocate funds appropriately Bring out the best of branchs personnel by providing training, coaching, development and motivation Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs Address customer and employee satisfaction issues promptly Adhere to high ethical standards, and comply with all regulations/applicable laws Network to improve the presence and reputation of the branch and company Stay abreast of competing markets and provide reports on market movement and penetration

LTFinance is looking for BRANCH MANAGER to join our dynamic team and embark on a rewarding career journey Direct all operational aspects including distribution operations, customer service, human resources, administration and sales Assess local market conditions and identify current and prospective sales opportunities Develop forecasts, financial objectives and business plans Meet goals and metrics Manage budget and allocate funds appropriately Bring out the best of branch€™s personnel by providing training, coaching, development and motivation Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs Address customer and employee satisfaction issues promptly Adhere to high ethical standards, and comply with all regulations/applicable laws Network to improve the presence and reputation of the branch and company Stay abreast of competing markets and provide reports on market movement and penetration

LTFinance is looking for BRANCH MANAGER to join our dynamic team and embark on a rewarding career journey Direct all operational aspects including distribution operations, customer service, human resources, administration and sales Assess local market conditions and identify current and prospective sales opportunities Develop forecasts, financial objectives and business plans Meet goals and metrics Manage budget and allocate funds appropriately Bring out the best of branch€™s personnel by providing training, coaching, development and motivation Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs Address customer and employee satisfaction issues promptly Adhere to high ethical standards, and comply with all regulations/applicable laws Network to improve the presence and reputation of the branch and company Stay abreast of competing markets and provide reports on market movement and penetration

LTFinance is looking for BRANCH MANAGER to join our dynamic team and embark on a rewarding career journey Direct all operational aspects including distribution operations, customer service, human resources, administration and sales Assess local market conditions and identify current and prospective sales opportunities Develop forecasts, financial objectives and business plans Meet goals and metrics Manage budget and allocate funds appropriately Bring out the best of branch€™s personnel by providing training, coaching, development and motivation Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs Address customer and employee satisfaction issues promptly Adhere to high ethical standards, and comply with all regulations/applicable laws Network to improve the presence and reputation of the branch and company Stay abreast of competing markets and provide reports on market movement and penetration

LTFinance is looking for BRANCH MANAGER to join our dynamic team and embark on a rewarding career journey Direct all operational aspects including distribution operations, customer service, human resources, administration and sales Assess local market conditions and identify current and prospective sales opportunities Develop forecasts, financial objectives and business plans Meet goals and metrics Manage budget and allocate funds appropriately Bring out the best of branch€™s personnel by providing training, coaching, development and motivation Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs Address customer and employee satisfaction issues promptly Adhere to high ethical standards, and comply with all regulations/applicable laws Network to improve the presence and reputation of the branch and company Stay abreast of competing markets and provide reports on market movement and penetration

LTFinance is looking for BRANCH MANAGER to join our dynamic team and embark on a rewarding career journey Direct all operational aspects including distribution operations, customer service, human resources, administration and sales Assess local market conditions and identify current and prospective sales opportunities Develop forecasts, financial objectives and business plans Meet goals and metrics Manage budget and allocate funds appropriately Bring out the best of branch€™s personnel by providing training, coaching, development and motivation Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs Address customer and employee satisfaction issues promptly Adhere to high ethical standards, and comply with all regulations/applicable laws Network to improve the presence and reputation of the branch and company Stay abreast of competing markets and provide reports on market movement and penetration

LTFinance is looking for BRANCH MANAGER to join our dynamic team and embark on a rewarding career journey Direct all operational aspects including distribution operations, customer service, human resources, administration and sales Assess local market conditions and identify current and prospective sales opportunities Develop forecasts, financial objectives and business plans Meet goals and metrics Manage budget and allocate funds appropriately Bring out the best of branch€™s personnel by providing training, coaching, development and motivation Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs Address customer and employee satisfaction issues promptly Adhere to high ethical standards, and comply with all regulations/applicable laws Network to improve the presence and reputation of the branch and company Stay abreast of competing markets and provide reports on market movement and penetration

ROLE: Branch Manager INDUSTRY TYPE: NBFC DEPARTMENT: Business Development & Sales EMPLOYMENT TYPE: Full Time, Permanent ROLE CATEGORY: Retail Sales PRIMARY RESPONSIBILITY Building and managing the Micro Loan Against Property (secured) product. Sourcing loans with a maximum ticket size of ?10 Lakhs. Ensuring the productivity of the branch. Overseeing the collections process within the branch. Managing the Sales Manager and Direct Sales Team (DST). Managing the branchs Profit and Loss, ensuring profitability Handling DSA (Direct Selling Agents), Connectors, and Open Market Channels. Ensure the files are processed from login stage to disbursement and liaise with internal departments (Operations and Credit) for completion. Ensuring high levels of customer engagement and satisfaction. Maintaining strong relationships with clients. Identifying and pursuing opportunities in the open market to expand the LAP customer base. Planning & execution of market promotional activities. QUALIFICATIONS 5+ Years experience in handling secured micro loan against property product. Prior experience in Micro LAP business (2 Lakhs - 10 Lakhs) ticket sizes is mandatory. Have managed a team of 5-10 people. Well-connected and great understanding of local market. Have handled branch setup and branch operations.

Responsibilities: * Oversee center operations & staff * Manage sales performance * Ensure customer satisfaction * Report results to senior leadership * Develop strategic plans for growth Performance bonus

Managing Portfolio of the customers. Processing mortgage and secured collaterals (HL & LAP). Co-ordinate end-to-end login and disbursement activities.

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Skill required: Com.Bkg- Loan/Lease Abstraction - Lease Management Designation: Banking Advisory Analyst Qualifications: BCom Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do "We help clients address quality and productivity issues, keep pace with customer expectations, navigate regulatory and operational pressures and ensure business sustainability by transforming their banking operations into an agile, resilient operating model.The Corporate banking /Wholesale banking team is responsible for helping clients and organizations processes trade finance transactions by providing superior service delivery to trade customers whilst safeguarding the bank from risks associated with this business.An end-to-end service allowing for IFRS and U.S. GAAP compliance in the financial reporting of leases, overseeing all aspects of the lease agreement process, from coordinating the creation of a new lease to managing day-to-day administrative tasks, overseeing the administration, tracking, and auditing of lease documents, and monitoring the business and financial transactions for lease properties. " What are we looking for "Adaptable and flexibleAbility to perform under pressureProblem-solving skillsDetail orientationAbility to establish strong client relationship" Roles and Responsibilities: "In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts" Qualification BCom

The Strategy & Consulting Global Network SONG Practice | Genesys Job Title - Genesys_Level 11-Analyst _Entity (S&C GN) Management Level :Level 11-Analyst Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Genesys Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design Lead Good to have skills:Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice: SONG I Areas of Work: Genesys- Solution Consulting, Pre-Sales & Implementation | Level: Analyst/ Consultant | Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp: 2-8 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challengesDo you want to design, build and implement strategies to enhance business performanceDoes working in an inclusive and collaborative environment spark your interest Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting Global Networks SONG practice. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will Functional Experience :Ability to analyze and suggest recommendations around contact center's functions, products & technology solutions covering AI & Gen AI solutions Industry Experience :Knowledge & Experience in any of industry divisions such as Communication Media & Technology, Financial Services, Health & Public Services, Products & Resources Use in depth understanding of Genesys Cloud/Engage :Ability to work in high-paced and complex projects. Apply understanding of CC Customer Service processes: Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.) Deploy thorough understanding of Genesys Architecture/Framework: Leading-edge expertise in implementing multichannel center applications using Genesys tools including Architect, Admin, Collaborate Bring your best skills forward to excel at the role: Ability to use technical exposure to contact center and overall customer service areas: In depth understanding of Genesys Cloud/Engage. Plan, design, implementation, configuration of Genesys Cloud CX(PureCloud)/Engage Experience with IVR, Outbound Voice, Email, social media, Chat, Video and (a)synchronous messaging services Integration of Genesys cloud CX with enterprise systems Developing custom applications using Genesys platform SDK/APIs Work Experience related to CICD tools. Easily work in high-paced and complex projects: Use understanding of industry specific Customer Service processes, operations, and functional needs Deploy a strong designing skill: Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc...), quality monitoring, WFM, Gamification, BYOC Edges, Recording etc. Maximize application design and development experience: Implement the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms. Read about us Blogs Your experience counts! Engineering Degree or MBA from a tier 1 institute Minimum 2 to 8 years of design and application experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud/Engage suite. Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Architect/Composer/Interaction Designer/Interaction Attendant, Genesys Composer, designing and implementing key business processes in the domain of Customer Services, Genesys Cloud/Engage administration & application development. Whats in it for you An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: www.accenture.com About Accenture Strategy & Consulting Global Network: Accenture Strategy shapes our clients future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers, and communities. This is our unique differentiator. Capability Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit https://www.accenture.com/in-en/careers Accenture Global Network Song | Accenture in One Word come and be a part of our team. Qualification Experience:Minimum 2 year(s) of experience is required Educational Qualification:Engineering Degree or MBA from a tier 1 institute

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Cloud Contact Center Implementation Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day involves troubleshooting and resolving technical issues to ensure seamless operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve technical issues within critical business systems.- Collaborate with cross-functional teams to address system malfunctions.- Develop and implement strategies to enhance system performance.- Provide technical support and guidance to end-users.- Document troubleshooting steps and solutions for future reference. Professional & Technical Skills: - Must To Have Skills: Proficiency in Cloud Contact Center Implementation.- Strong understanding of cloud-based contact center solutions.- Experience in troubleshooting and resolving technical issues.- Knowledge of ITIL framework for incident and problem management.- Hands-on experience with ticketing systems for issue tracking. Additional Information:- The candidate should have a minimum of 3 years of experience in Cloud Contact Center Implementation.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

Job Title: Industry SME Insurance / Senior Manager S&C GN SONG Management Level: 06 Senior Manager Location: Bangalore/ Gurgaon/ Chennai/ Pune/ Hyderabad/ Mumbai Must have skills: Contact Center Transformation, Customer Service Strategy, Technology and Innovation Good to have skills: Industry Trends and Disruptions, Claims Management Expertise, General Regulatory and Compliance Expertise, Digital Literacy, Value architect, Product Owner, Business Analyst, Digital transformation, Business case creations for Contact center transformation. Job Summary : As an Industry SME Insurance / Senior Manager S&C GN SONG, you will be responsible for leading and driving initiatives to revolutionize customer experience, optimize service delivery, and implement cutting-edge solutions within the insurance sector. Your role will involve leveraging technology, AI, and innovation to transform customer service. You will work closely with clients, providing expert guidance on customer service strategies and transformation initiatives. Roles & Responsibilities: Serve as subject matter expert (SME) on insurance customer service trends, best practices, technologies (including AI, automation, and analytics), and general regulatory guidelines. Develop and champion a forward-thinking customer experience vision and strategy tailored to the insurance industry, with a focus on leveraging technology and AI. Possess a strong understanding of key customer service performance indicators (KPIs) in the Insurance sector and analyze these KPIs to identify areas for improvement. Lead the exploration, evaluation, and implementation of AI-powered solutions to enhance customer service. Drive the digital transformation of customer service, including the implementation of self-service portals, mobile apps, CRM systems, and other relevant technologies. Identify and evaluate emerging technologies and innovative solutions that can enhance customer service in insurance. Analyze and optimize existing customer service processes to improve efficiency, reduce costs, and enhance customer satisfaction. Evaluate and recommend customer service technologies and platforms, including AI-powered solutions, and manage relationships with third-party vendors. Utilize data analytics to measure customer service performance, identify areas for improvement, and track the effectiveness of transformation initiatives. Consult with clients on their customer service strategies and provide expert guidance on transformation initiatives. Lead and contribute to pre-sales activities including response to RFPs, creating proofs of concept, and demonstrating solutions during client orals. Lead practice-specific initiatives including creating points of view, creating reusable assets on contact center space, and performing analysis on industry research and market trends. Continuously take on new challenges and be an enthusiastic learner. Professional & Technical Skills: MBA from a tier 1 or tier 2 institute. 10+ years of digital experience and solid knowledge of industry tools and understanding of designing intuitive and responsive user experiences. Experience in working for an Insurance company in Service Transformation role. Solid experience developing interactive models using conversational platforms and deep understanding of customer-centered design processes. Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements. Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations, and functional needs. Strong stakeholder management skills and a proactive approach to issue and risk resolution. Bachelors degree in related field or equivalent experience and Post-Graduation in Business management would be an added value. Experience leading the design and implementation of contact center applications, from concept to deployment, is highly desirable. Additional Information: An opportunity to work on transformative projects with key G2000 clients.Potential to co-create with leaders in strategy, industry experts, enterprise function practitioners, and business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. This position is based at our Bengaluru/ Gurgaon/ Chennai/ Pune/ Hyderabad/ Mumbai office. About Our Company | AccentureQualification Experience: 10+ Years Educational Qualification: Post Graduation in Business Management

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Cloud Contact Center Implementation Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve collaborating with clients, interpreting their needs, and providing effective solutions. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Manage and prioritize support tickets to ensure timely resolution.- Conduct thorough analysis of client issues and provide accurate and efficient resolutions.- Communicate effectively with clients to understand their needs and provide appropriate solutions.- Maintain a deep understanding of the product and its functionalities.- Stay updated with industry trends and best practices to continuously improve support services. Professional & Technical Skills: - Must To Have Skills: Proficiency in Cloud Contact Center Implementation.- Good To Have Skills: Experience with cloud-based contact center solutions.- Strong understanding of contact center technologies and best practices.- Experience in troubleshooting and resolving technical issues in contact center environments.- Knowledge of telephony systems and protocols, such as SIP and VoIP.- Familiarity with CRM systems and ticketing tools.- Excellent problem-solving and analytical skills.- Effective communication and interpersonal skills. Additional Information:- The candidate should have a minimum of 5 years of experience in Cloud Contact Center Implementation.- This position is based at our Pune office.- A 15 years full-time education is required. Qualification 15 years full time education

We are looking for a skilled Branch Relationship Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 4-5 years of experience in the BFSI industry, preferably with a background in liabilities, branch banking, or related fields. Roles and Responsibility Manage and maintain strong relationships with existing clients to increase business growth. Develop and implement effective strategies to acquire new customers and expand the client base. Collaborate with internal teams to ensure seamless delivery of banking services. Identify and mitigate potential risks associated with liability products. Provide exceptional customer service and support to resolve client queries and concerns. Analyze market trends and competitor activity to stay ahead in the competition. Job Requirements Strong knowledge of liabilities, branch banking, and relationship management principles. Excellent communication and interpersonal skills to build strong client relationships. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills to identify opportunities and mitigate risks. Experience working with small finance banks or similar institutions is preferred. Familiarity with industry-specific software and technology is an asset.

We are looking for a highly skilled and experienced Branch Business Head to lead our Emerging Enterprise Banking team in Equitas Small Finance Bank. The ideal candidate will have 1-3 years of experience in the BFSI industry, with a strong background in assets management and business development. Roles and Responsibility Develop and implement strategies to drive business growth and expansion. Manage and oversee branch operations, ensuring compliance with regulatory requirements. Build and maintain relationships with key stakeholders, including customers and partners. Analyze market trends and competitor activity to identify opportunities and threats. Lead and motivate a team of professionals to achieve business objectives. Monitor and control expenses to ensure efficient use of resources. Job Requirements Proven experience in managing teams and driving business results. Strong knowledge of emerging enterprise banking products and services. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and problem-solving skills. Experience working with financial institutions, preferably in a similar role.