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Posted:2 days ago| Platform: Shine logo

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On-site

Job Type

Full Time

Job Description

The Branch Head plays a crucial role in leading the sales and operations of the branch to achieve financial goals and ensure compliance. With a deep understanding of the bank's product lines, the Branch Head manages staff, fosters a positive work environment, and ensures customer satisfaction. Daily oversight of sales and operations, along with responsibility for business development, are key aspects of this role. Collaborating with the Cluster Head, the Branch Head participates in setting growth, sales, and profit objectives for the branch. Ensuring proper staffing levels and training to meet customer service and sales goals is essential. Compliance with Bank policies, maintenance of security protocols, and adherence to regulatory guidelines are paramount responsibilities. Monitoring overdrawn accounts and delinquencies, conducting sales and customer service meetings, and actively engaging staff in building customer relationships are key duties. The Branch Head is a proactive member of the customer service team, accountable for sales performance and knowledgeable about lending and credit policies. Additionally, the Branch Head conducts outside sales and customer service visits within the branch's market area to drive business growth. Strategic implementation to meet financial targets and qualitative goals aligns with the Bank's overall strategic plan.,

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