Branch Head

Job Description (JD)|Branch Head

Job Title

Branch Head – Female Only

Location

Bangalore

Industry

Service Industry

Qualification

Any Graduate / Postgraduate

Experience

3-8 years (Experience in the education industry is an advantage)

Employment Type

Full-Time (Female Candidates Only)

Position: Branch Head

Role Overview

The Branch Head will be responsible for end-to-end management of the branch, ensuring operational efficiency, business growth, team leadership, and exceptional customer (parent/client) experience. The role is open to professionals with experience in preschool management, education, hospitality, retail, healthcare, or other service-driven industries.

Key Responsibilities:

Operations & Administration

• Oversee day-to-day branch operations and ensure smooth functioning of all activities
• Ensure compliance with organizational policies, safety, hygiene, and quality standards
• Manage administrative processes including documentation, MIS, and reporting to Directors
• Monitor inventory, infrastructure, and operational resources efficiently

Business Growth & Revenue Management

• Drive admissions, revenue growth, and branch profitability
• Ensure timely and accurate fee collection and financial discipline
• Identify and implement strategic initiatives to enhance branch performance

Parent Management

• Build and maintain strong relationships with existing and new parents
• Address escalations, feedback, and grievances to ensure high satisfaction levels
• Represent the organization professionally

Team Leadership & People Management

• Manage teachers, caregivers, and support staff
• Allocate duties, set performance expectations, and conduct regular reviews
• Foster a positive, ethical, and high-performance work culture
• Ensure continuous training and development of the Contract employees

Required Skills & Competencies

• Branch / Center / Unit Management
• Operations & Service Excellence
• Parent Relationship Management
• Team Leadership & People Management
• Strong Analytical, Problem-Solving & Multitasking Abilities
• Excellent Verbal & Written Communication Skills

Preferred Background

• Experience in Education, Hospitality, Retail, Healthcare, or Service Industries
• Proven experience in managing a team and handling end-to-end branch operations
• Customer-centric mindset with strong operational acumen

Interested candidates can apply by sending their resumes to careers@elementskids.com

Job Types: Full-time, Permanent

Pay: ₹540,000.00 - ₹800,000.00 per year

Benefits:

• Provident Fund

Ability to commute/relocate:

• Sarjapura, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Kindly mention your exact location in Bengaluru

Education:

• Bachelor's (Preferred)

Experience:

• Organizational management: 2 years (Preferred)

Location:

• Sarjapura, Bengaluru, Karnataka (Preferred)

Work Location: In person