BPO Manager

You have a strong leadership, team management, and coaching skills. Your excellent communication, interpersonal, and relationship-building skills will be beneficial in this role. You have a proven track record in achieving business goals, improving operations efficiency, and driving continuous improvement. Your ability to work in a fast-paced environment, manage multiple priorities, and meet deadlines will be crucial. Knowledge of BPO industry trends, best practices, and technologies is required. You possess strong analytical, problem-solving, and decision-making skills, along with a strong understanding & competency in US property & casualty insurance processes. **Key Responsibilities:** - Develop and implement strategies to improve BPO operations efficiency and effectiveness, ensuring optimal service delivery to clients. - Oversee the planning, implementation, and monitoring of all BPO projects to ensure timely delivery. - Manage the day-to-day activities of the BPO operations, ensuring quality, productivity, and service level agreements (SLAs) are met. - Build and maintain strong relationships with clients to ensure client satisfaction, retention, and growth. - Lead, motivate and coach the BPO team to achieve performance goals and career development. - Develop and maintain relevant metrics, dashboards, and reports to provide insights and improve decision-making. - Identify and manage risks and issues, develop mitigation strategies, and ensure compliance with regulations and policies. - Collaborate with other departments to ensure smooth operations. **Qualifications Required:** - Bachelor's degree. - At least 5 years of experience in BPO operations managerial role.,