You should possess excellent communication skills along with strong teamwork and interpersonal skills. Ideally, you should have 1-2 years of experience in voice and back-office work, preferably in an insurance process. Good typing skills are essential, and you should be proficient in understanding and speaking the English language. Client engagement is a key aspect of this role. As for your education and experience, a graduate in any discipline is required, preferably from an accounting background such as BCOM. Schooling from an ICSE/CBSE board is preferred. Your responsibilities will include handling calls from customers or clients, providing solutions to their queries, and demonstrating a willingness to learn new tasks. It is important to communicate effectively with your supervisor or team leader to resolve any issues. Providing resolutions to customers or clients is your primary responsibility, and you must excel in delivering customer service by addressing complex queries and issues. Setting goals and working efficiently to prevent escalations while maintaining service quality is crucial in this role.,
As a BPO Operations Manager, you will be responsible for leading a team and improving efficiency in operations. You must possess strong leadership, team management, and coaching skills to drive continuous improvement and achieve business goals. Your excellent communication and interpersonal skills will help in building relationships with clients and ensuring optimal service delivery. Your knowledge of BPO industry trends and best practices will be crucial in implementing strategies for operational efficiency. Key Responsibilities: - Develop and implement strategies to enhance BPO operations efficiency and effectiveness. - Oversee the planning, implementation, and monitoring of all BPO projects for timely delivery. - Manage day-to-day activities to meet quality, productivity, and service level agreements. - Build and maintain strong client relationships for satisfaction, retention, and growth. - Lead, motivate, and coach the team to achieve performance goals and career development. - Develop metrics, dashboards, and reports for insights and decision-making. - Identify and manage risks, develop mitigation strategies, and ensure compliance with regulations. - Collaborate with other departments for smooth operations. Qualifications Required: - Bachelor's degree. - Minimum 5 years of experience in a managerial role in BPO operations. This position offers an opportunity to work in a fast-paced environment, where your strong analytical, problem-solving, and decision-making skills will be put to good use. Your competency in US property & casualty insurance processes will be an added advantage in this role.,
You have a strong leadership with team management and coaching skills. Your excellent communication, interpersonal, and relationship-building skills will be key in this role. You have a proven track record of achieving business goals, improving operational efficiency, and driving continuous improvement. Your ability to work in a fast-paced environment, manage multiple priorities, and meet deadlines is crucial. Your knowledge of BPO industry trends, best practices, and technologies will be beneficial. Utilize your strong analytical, problem-solving, and decision-making skills in this position. Your competency in US property & casualty insurance processes is required. **Key Responsibilities:** - Develop and implement strategies to enhance BPO operations efficiency and effectiveness for optimal service delivery. - Oversee the planning, implementation, and monitoring of all BPO projects to ensure timely delivery. - Manage day-to-day activities of BPO operations, ensuring quality, productivity, and meeting service level agreements (SLAs). - Build and maintain strong client relationships to ensure satisfaction, retention, and growth. - Lead, motivate, and coach the BPO team to achieve performance goals and support career development. - Develop and maintain relevant metrics, dashboards, and reports for insights and decision-making. - Identify and manage risks and issues, develop mitigation strategies, and ensure compliance with regulations and policies. - Collaborate with other departments for smooth operations. **Qualifications Required:** - Bachelor's degree. - At least 5 years of experience in a BPO operations managerial role.,
As an ideal candidate for this role, you should possess the following qualifications and skills: Role Overview: You will be responsible for handling calls from customers or clients, providing them with solutions to their queries, and ensuring excellent client engagement. Additionally, you will need to show willingness to learn new tasks, effectively communicate with supervisors or team leaders, and maintain high standards of customer service. Key Responsibilities: - Handle calls from customers or clients, providing solutions to their queries - Demonstrate willingness to learn new tasks and perform effectively - Communicate effectively with supervisors or team leaders to resolve any issues - Take full responsibility for providing resolutions to customers or clients - Provide excellent customer service by resolving complicated queries and issues - Set goals and work efficiently to prevent escalations and maintain service quality Qualifications Required: - 1-2 years of experience in voice and back-office work, preferably in an insurance process - Good typing skills and proficiency in understanding and speaking English - Graduate in any discipline, preferred from an accounting background such as BCOM - Schooling preferably from an ICSE/CBSE background,