You should possess excellent communication skills along with strong teamwork and interpersonal skills. Ideally, you should have 1-2 years of experience in voice and back-office work, preferably in an insurance process. Good typing skills are essential, and you should be proficient in understanding and speaking the English language. Client engagement is a key aspect of this role. As for your education and experience, a graduate in any discipline is required, preferably from an accounting background such as BCOM. Schooling from an ICSE/CBSE board is preferred. Your responsibilities will include handling calls from customers or clients, providing solutions to their queries, and demonstrating a willingness to learn new tasks. It is important to communicate effectively with your supervisor or team leader to resolve any issues. Providing resolutions to customers or clients is your primary responsibility, and you must excel in delivering customer service by addressing complex queries and issues. Setting goals and working efficiently to prevent escalations while maintaining service quality is crucial in this role.,
As a BPO Operations Manager, you will be responsible for leading a team and improving efficiency in operations. You must possess strong leadership, team management, and coaching skills to drive continuous improvement and achieve business goals. Your excellent communication and interpersonal skills will help in building relationships with clients and ensuring optimal service delivery. Your knowledge of BPO industry trends and best practices will be crucial in implementing strategies for operational efficiency. Key Responsibilities: - Develop and implement strategies to enhance BPO operations efficiency and effectiveness. - Oversee the planning, implementation, and monitoring of all BPO projects for timely delivery. - Manage day-to-day activities to meet quality, productivity, and service level agreements. - Build and maintain strong client relationships for satisfaction, retention, and growth. - Lead, motivate, and coach the team to achieve performance goals and career development. - Develop metrics, dashboards, and reports for insights and decision-making. - Identify and manage risks, develop mitigation strategies, and ensure compliance with regulations. - Collaborate with other departments for smooth operations. Qualifications Required: - Bachelor's degree. - Minimum 5 years of experience in a managerial role in BPO operations. This position offers an opportunity to work in a fast-paced environment, where your strong analytical, problem-solving, and decision-making skills will be put to good use. Your competency in US property & casualty insurance processes will be an added advantage in this role.,