Executive (Voice Support)

As an ideal candidate for this role, you should possess the following qualifications and skills: Role Overview: You will be responsible for handling calls from customers or clients, providing them with solutions to their queries, and ensuring excellent client engagement. Additionally, you will need to show willingness to learn new tasks, effectively communicate with supervisors or team leaders, and maintain high standards of customer service. Key Responsibilities: - Handle calls from customers or clients, providing solutions to their queries - Demonstrate willingness to learn new tasks and perform effectively - Communicate effectively with supervisors or team leaders to resolve any issues - Take full responsibility for providing resolutions to customers or clients - Provide excellent customer service by resolving complicated queries and issues - Set goals and work efficiently to prevent escalations and maintain service quality Qualifications Required: - 1-2 years of experience in voice and back-office work, preferably in an insurance process - Good typing skills and proficiency in understanding and speaking English - Graduate in any discipline, preferred from an accounting background such as BCOM - Schooling preferably from an ICSE/CBSE background,