BPO Manager

You have a strong leadership with team management and coaching skills. Your excellent communication, interpersonal, and relationship-building skills will be key in this role. You have a proven track record of achieving business goals, improving operational efficiency, and driving continuous improvement. Your ability to work in a fast-paced environment, manage multiple priorities, and meet deadlines is crucial. Your knowledge of BPO industry trends, best practices, and technologies will be beneficial. Utilize your strong analytical, problem-solving, and decision-making skills in this position. Your competency in US property & casualty insurance processes is required. **Key Responsibilities:** - Develop and implement strategies to enhance BPO operations efficiency and effectiveness for optimal service delivery. - Oversee the planning, implementation, and monitoring of all BPO projects to ensure timely delivery. - Manage day-to-day activities of BPO operations, ensuring quality, productivity, and meeting service level agreements (SLAs). - Build and maintain strong client relationships to ensure satisfaction, retention, and growth. - Lead, motivate, and coach the BPO team to achieve performance goals and support career development. - Develop and maintain relevant metrics, dashboards, and reports for insights and decision-making. - Identify and manage risks and issues, develop mitigation strategies, and ensure compliance with regulations and policies. - Collaborate with other departments for smooth operations. **Qualifications Required:** - Bachelor's degree. - At least 5 years of experience in a BPO operations managerial role.,