Blended & Chat Process Executive

0 - 5 years

1 - 4 Lacs

Posted:5 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Roles and Responsibility
  • Handle customer inquiries and resolve issues through various channels, including phone, email, and chat.
  • Provide excellent customer service and ensure satisfaction.
  • Work in a fast-paced environment and meet productivity targets.
  • Collaborate with team members to achieve common goals.
  • Maintain accurate records of customer interactions and transactions.
  • Continuously improve knowledge and skills to stay current with industry trends.
Job Requirements
  • Excellent communication and interpersonal skills are required.
  • Ability to work in a blended process environment, including both voice and non-voice processes.
  • Proficiency in handling multiple tasks simultaneously while maintaining attention to detail.
  • Strong problem-solving skills and the ability to think critically and creatively.
  • Ability to adapt to changing situations and priorities.
  • Basic computer skills, including proficiency in Microsoft Office applications.

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