Billing Support Assistant

Key Responsibilities and Duties:

• ABA billing experience.

Billing Support:

• Billing Documentation:

  Assist in preparing and processing billing documentation, ensuring that all necessary client information is accurately captured and updated in the billing system.

• Insurance Verification:

  Support the verification of insurance coverage and eligibility, ensuring that all information is saved properly and updated in relevant systems (e.g., Monday.com, Central Reach).

• Account Receivables:

  Help track outstanding invoices and assist with follow-ups on overdue accounts. Work with the Billing Admin Manager to resolve discrepancies and ensure timely payments.

• Billing Cycle Coordination:

  Help ensure that all billing cycles are completed on time, including supporting the submission of invoices and tracking their status.

• Billing Communication:

  Act as a liaison between the billing department and other internal teams (e.g., compliance, client services) to ensure all billing-related information is accurate and up to date.

Client and Authorization Support:

• Client Onboarding & Offboarding:

  Assist in gathering necessary client documents and information for billing purposes during the onboarding and offboarding processes.

• Authorization Management:

  Support the tracking of authorization deadlines, including submitting and monitoring new authorizations and re-authorizations for ongoing services.

• Documentation and Reporting:

  Assist with maintaining and updating client records on systems such as Monday.com and Central Reach, ensuring that all billing-related documents are properly saved and accessible.

• Follow-up:

  Assist in following up with clients or internal teams to ensure that billing information and authorizations are completed before deadlines.

Audit & Compliance Support:

• Audit Preparation:

  Support the Billing Admin Manager with audits by preparing and organizing billing records and related documentation.

• Compliance Documentation:

  Help ensure that all billing activities comply with internal and external regulations by tracking relevant policies and guidelines.

General Administrative Support:

• Task Organization:

  Help with organizing and prioritizing billing-related tasks, ensuring that deadlines are met and processes are streamlined.

• Client and Internal Communication:

  Assist with communication regarding billing questions, issues, and updates, providing timely responses to clients and internal teams as needed.

• Team Collaboration:

  Support the Billing Admin Manager in managing workflows and assist in coordinating with other departments to ensure billing processes are aligned with overall company goals.

Other Duties as Assigned:

• Provide general administrative support to the Billing Admin Manager and other team members as needed.

Qualifications and Skills:

• Education:

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business Administration, Accounting, Healthcare Administration, or a related field preferred.

• Experience:

• 3+ years

  of experience in

  billing, accounts receivable

  , or

  administrative support

  in a healthcare, medical, or client services environment. Experience with

  insurance verification

  and

  authorization management

  is highly preferred.
• Experience working with

  billing software

  (e.g., Billmax, Central Reach) and project management tools (e.g., Monday.com).
• Demonstrated experience in managing

  accounts receivable

  ,

  invoice processing

  , and

  payment follow-ups

  .
• Knowledge of

  insurance billing practices

  , including experience in

  verifying insurance coverage

  ,

  claims submission

  , and

  authorization management

  .

Skills:

• Strong

  organizational skills

  and attention to detail, especially in managing large volumes of

  billing documentation

  and

  client records

  .
• Proficiency in

  Microsoft Office Suite

  (Excel, Word), and experience with billing software and databases.
• Excellent written and verbal communication skills, with the ability to interact professionally with clients, internal teams, and external stakeholders.

• Advanced knowledge

  of

  insurance processes

  , including eligibility verification, claims submission, reauthorizations, and compliance requirements.
• Strong

  problem-solving abilities

  , particularly when addressing billing discrepancies, outstanding invoices, and insurance claims issues.
• Ability to

  handle sensitive and confidential information

  with discretion and in compliance with industry standards.
• Ability to work independently, prioritize tasks, and manage time efficiently to meet deadlines.
• Experience working in a

  regulated environment

  with a solid understanding of healthcare billing standards, compliance requirements, and audit processes.