BDR Manager (People Leader, US Shift, Remote)

Why Birdeye?

Once upon a time, local businesses could attract customers through advertising and word of mouth. But today consumers choose businesses based on online reputation and digital experiences. The modern marketer must deliver exceptional experiences that create repeat customers, and they need a platform that can do this at scale. Local businesses often struggle to overcome the complexity and inefficiencies that come from using multiple applications to manage and optimize their marketing and customer experience operations. They often find that their use of fragmented point solutions keeps them from achieving true customer insights - and from acting upon them in real time.

This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 90,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo and in 2021, our CEO and Co-founder was named 2021 EY Entrepreneur of the Year. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, and World Innovation Lab - and recently closed a $60 million Series C funding round led by Accel-KKR, a leading technology-focused investment firm. Learn more at birdeye.com.

What You’ll Do

Birdeye, a next-generation customer experience platform that reimagines how customer feedback is used to acquire and retain connected customers, is looking for a high-octane, seasoned leader with competitive drive to build, manage and operate a best in class team of BDRs. As a BDR Manager, you will drive the company's high growth numbers and play an integral role in the success of the sales organization.

Responsibilities

• Hire, train and manage a team of India-based Business Development Reps (BDRs) who are focused on cold-calling and setting meetings for US-based Account Executives that will drive successful business
• Drive strategy and vision for the team in support of sales goals and create a scalable infrastructure to support our high growth
• Partner with Sales, Marketing and US-Based BDR teams to establish outbound strategy
• Work closely with Sales Operations to establish, enforce, and improve team efficiency, effectiveness, and reporting

Requirements

• BA/BS degree required

• Experience prospecting and leading a team who prospects into medium and large size businesses in the US.

• 3+ years of success building, leading, and managing a team of BDRs, or inside sales professionals in a B2B technology company selling

  into US markets.

• Proven abilities to think strategically and influence cross-functionally to drive results
• A deep level of experience in sales development best practices and developing, coaching, and scaling sales development teams
• An outstanding history of leadership, strategy and analysis
• A track record thriving in a fast moving, entrepreneurial and self-starting environment that leverages creativity and insight
• Outstanding organization and time management skills
• High degree of business acumen
• High attention to detail while being able to multitask

Why You’ll Join Us

At Birdeye, we seek to innovate and to be the #1 product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and our customers. Our quality is world-class. We deliver what we commit and roll up our prayers sleeves and get work done.

Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times.