Backend Manager

Key Responsibilities:
Partner & Client Management:Identify, onboard, and maintain institutional and B2B clients

Manage end-to-end partner lifecycle from lead to onboarding to service closure
Develop long-term engagement models and improve client satisfaction

Operational Development:
Build B2B processes, workflows, SOPs, trackers, and internal documentationSet up CRM or lead tracking tools (manual or automated) as neededWork with tech, support, and admissions teams to ensure partner deliverables

Reporting & Metrics:
Track KPIs including partner success rate, closures, feedback, and revenueShare weekly dashboards with leadership on growth and gapsSupport in data audits, documentation, and compliance

Process Innovation:
Drive automation where possible to reduce manual dependencySuggest improvements in turnaround time and client communication

Candidate Profile:
Education & Experience:Graduate (BBA/B.Com); MBA preferred

3–6 years in B2B Operations, Institutional Sales, or Partnership Management
Prior startup or education services experience a strong advantage

Skills Required:
Strong communication, negotiation & client-handling skillsExpert in Excel, Google Sheets, CRM software, and report generationStrong time management, multitasking, and coordination capabilitiesProblem-solver with the ability to work in unstructured environments

KPIs for Review:
Number of active partners onboarded monthly% Partner queries resolved within TATDocumentation accuracy and audit readinessFeedback rating from partnersRevenue generated via B2B channel

Job Type: Full-time

Pay: ₹35,410.17 - ₹45,043.01 per month

Benefits:

• Paid sick time

Education:

• Master's (Required)

Language:

• English (Required)

Location:

• Noida Sector 16, Noida, Uttar Pradesh (Required)

Work Location: In person