Posted:12 hours ago|
Platform:
On-site
Full Time
In this role, you are encouraged to drive team performance, ensuring daily service level metrics are met while maintaining a high level of accuracy, providing mentorship and development to your direct reports and meeting defined quality, customer experience and efficiency requirements.
• Drive transformation projects from operations, digital asset implementation, standard methodologies' framework, case studies, benchmarking for making processes more efficient and effective
• Effectively engage with customers to understand and address customer pain points
• Provide direction and mentorship to the operations team for delivery of goals, promote a learning culture and build a solid team
• Align to customer goals and deliver on commitments consistently
• Foresee risks, be proactive and predictive while developing mitigation plans
• Build impactful customer relationship; improve Net Promoter Score. maintain existing book of business and drive revenue growth.
• This will be Operating Leader position in Insurance Vertical (London/ UK Markets).
• Ability to prioritize and manage effectively across many competing and concurrent tasks • Ability to manage multiple geographies and understand the cultural nuances.
• Ability to manage through indirect authority and matrixed organization structures.
• Strong negotiation, facilitation and influencing and consensus building skills
• Exception verbal and written communication and Presentation skills. Should be able to prepare and present independently & confidently to senior leadership within GENPACT and Client organization
• Ability to work with all levels of the organization
• The Individual should have exposure/experience to systematically evaluate business opportunities, the ambitious attitude to build on existing capabilities
• Leverage lean six sigma framework to drive continuous performance improvement
• Implement appropriate mechanisms to identify, understand and escalate performance gaps and/or performance breakthroughs. Develop and implement improvement plans to close performance gaps
• Proactively understand Clients’ business need and propose appropriate solutions. Manage engagement staffing levels to deliver client expectation
Genpact
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Noida, Uttar Pradesh, India
Experience: Not specified
Salary: Not disclosed
Noida, Uttar Pradesh, India
Experience: Not specified
Salary: Not disclosed
