AVP - Client Servicing (Insurance)

Role Overview: As the Assistant Vice President (AVP) - Client Servicing at BimaKavach, you will play a crucial role in ensuring exceptional post-sales experiences for BimaKavach's B2B SME clients. Your responsibilities will involve team leadership, client relationship management, operational excellence, and a comprehensive understanding of commercial insurance products. Your contributions will be pivotal in enhancing service quality, streamlining processes through technology, and significantly impacting client retention and satisfaction. Key Responsibilities: - Lead, mentor, and develop a high-performing team of servicing professionals - Set clear performance objectives, provide regular feedback, and foster a culture of client-centricity, continuous learning, and problem-solving within the team - Oversee the end-to-end servicing lifecycle for B2B SME clients, including policy issuance, endorsements, and claims support - Communicate effectively with clients, address queries and concerns promptly, and collaborate with the relationship management team to tailor customized plans - Drive operational excellence and process enhancement by implementing tools and automation, identifying process bottlenecks, and monitoring key service metrics - Guide the team in facilitating smooth and timely claims processing, act as a liaison between clients and insurers, and provide expert advice on claims-related queries - Collaborate cross-functionally with internal teams and external insurer teams to provide client feedback, resolve issues, and contribute to product enhancements - Ensure compliance with IRDAI regulations, company policies, and best practices, and implement quality assurance measures to uphold high service standards Qualification Required: - Bachelor's degree in Finance, Business, Insurance, or a related field - Minimum of 7-10 years of experience in client-facing roles within a broking firm or insurance firm - Strong understanding of all Lines of Business (LOBs), proven negotiation skills, and experience liaising with insurers and clients - Excellent analytical skills, effective communication, proficiency in insurance placement and CRM software - Minimum of 5+ years of team management experience If you are ready to take on this challenging and rewarding role, join us at BimaKavach and be part of reshaping how insurance works for millions of businesses. Your expertise, curiosity, and ambition will help build the future of SME insurance in India.,