Role: AVP- Relationship Management (Retention & Cross-Sales) Who Are We? We proudly serve 3,000+ companies, including names like BSNL, Daikin, The Whole Truth, and CleverTap , and are backed by top investors like Waterbridge, Blume, Arali, and Eximius. Our mindset? Bold, fast-moving, and customer-obsessed. We are seeking an experienced AVP of Relationship Management to lead and grow our commercial insurance portfolio, focusing on both Employee Benefits (EB) and Non-Employee Benefits (Non-EB) products. In this senior role, you will drive business growth, manage high-value client relationships, and coordinate with internal teams to ensure exceptional service delivery. INDIVIDUAL ROLE MANAGEMENT Build and nurture deep, long-term relationships with leadership teams with high-value commercial clients in your region (North/South/West/ROI) Own your portfolio: make regular client visits (100+ annually), deliver exceptional service, and drive growth through trust and expertise. Conduct comprehensive on-site assessments and client consultations to develop tailored insurance strategies and foster long-term partnerships. Drive client retention and portfolio growth by presenting customized products, recommending coverage enhancements, and identifying cross-selling opportunities. TEAM MANAGEMENT Hire & manage a dynamic team of Sr Relationship Managers and Relationship Managers. Oversee teams policy renewals and claims management processes, ensuring high service standards and client satisfaction. Mentor them and support them with complicated risks and client management by sharing expertise, best practices and getting involved if need be. Stay updated on industry trends, regulatory changes, and competitive offerings to maintain a competitive edge. Collaborate with underwriting, operations, and claims teams to ensure seamless policy administration and client support. Maintain a strategic view of client portfolios, identifying opportunities for new business and maximizing revenue potential. Track and organise key metrics of the team performance. Education : Bachelor’s degree in Finance, Business, Insurance, or a related field. Experience : Minimum of 8-10 Years in a broking firm or an insurance firm in client facing roles . Expertise Strong understanding of all LOB’s Proven negotiation skills, with experience liaising with insurers, brokers, and clients. Skills Excellent analytical skills and attention to detail in evaluating policy wordings and terms. Effective communication and interpersonal skills to build strong relationships and explain technical information. Proficiency in using insurance placement and CRM software. Experience of minimum 5+ years of managing teams Experience in handling mid markets and services clients with cumulative premium of ~50 Lacs to 2 Cr across all LOB’ s Joining : ASAP Compensation: Market competitive pay along with a variable performance-based component Location : Mumbai Show more Show less