Job
Description
As the Assistant Vice President (AVP) - Client Servicing at BimaKavach, you will be a crucial leader in ensuring exceptional post-sales experiences for BimaKavach's B2B SME clients. Your role will require a combination of team leadership, client relationship management, operational excellence, and a deep understanding of commercial insurance products. Your contributions will be instrumental in driving service quality, optimizing processes through technology, and significantly impacting client retention and satisfaction. Your responsibilities will include leading, mentoring, and developing a high-performing team of servicing professionals. You will set clear performance objectives, provide regular feedback, and cultivate a culture of client-centricity, continuous learning, and problem-solving within the team. In terms of client service management, you will oversee the end-to-end servicing lifecycle for B2B SME clients, encompassing policy issuance, endorsements, and claims support. Effective communication with clients, addressing queries and concerns promptly, will be a key aspect of your role. Collaboration with the relationship management team to understand client needs and tailor customized plans will also be essential. Operational excellence and process enhancement will be a focus area, where you will drive efficiency and scalability in servicing operations through the adoption of tools and automation. Identifying process bottlenecks, implementing innovative solutions, and monitoring key service metrics to ensure high service standards will be crucial aspects of your role. In terms of claims management support, you will guide the team in facilitating smooth and timely claims processing, acting as a liaison between clients and insurers. Providing expert advice on claims-related queries and ensuring fair outcomes for clients will be part of your responsibilities. Cross-functional collaboration with internal teams such as Sales, Operations, Underwriting, Product, and Technology, as well as external insurer teams, will be necessary to provide client feedback, resolve issues, and contribute to product enhancements. Representing the voice of the client in internal discussions and strategic planning will also be a key responsibility. Ensuring compliance with IRDAI regulations, company policies, and best practices, as well as implementing quality assurance measures to uphold high service standards, will be vital aspects of your role. To qualify for this role, you should have a Bachelor's degree in Finance, Business, Insurance, or a related field, along with a minimum of 7-10 years of experience in client-facing roles within a broking firm or insurance firm. Your expertise should include a strong understanding of all Lines of Business (LOBs), proven negotiation skills, and experience liaising with insurers and clients. Excellent analytical skills, effective communication, proficiency in insurance placement and CRM software, and a minimum of 5+ years of team management experience are also required. If you are ready to take on this challenging and rewarding role, join us at BimaKavach and be part of reshaping how insurance works for millions of businesses. Your expertise, curiosity, and ambition will help build the future of SME insurance in India. Key Details: - Joining: ASAP - Location: Bangalore,
