Aviation Business Analyst – Crew Management Systems (CMS)

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About the Company

Our client is a leading global provider of IT, digital transformation, and consulting services with a strong presence in the aviation and travel domain. Operating across multiple geographies, they partner with major airlines to deliver mission-critical solutions in flight operations, crew management, and safety systems, enabling operational excellence and regulatory compliance.

end-to-end business analysis and requirements management

Key Responsibilities

• Lead requirements gathering and analysis for CMS and aviation workflows such as crew scheduling, flight operations, and safety
• Conduct stakeholder workshops, interviews, and process mapping sessions for crew operations
• Prepare and maintain BRDs, FSDs, user stories, and acceptance criteria aligned with Agile methodologies
• Ensure requirements traceability and compliance with aviation regulatory standards (FAA / EASA)
• Collaborate with Product Owners, Architects, and Delivery teams to ensure scope clarity and solution alignment
• Manage change requests and perform detailed impact analysis
• Support UAT planning, execution, and validation of deliverables against requirements
• Mentor and guide junior BAs; enforce documentation and analysis standards across CMS modules

Mandatory Skills

✔ Core Business Analysis Skills

• Strong experience in requirements elicitation, gap analysis, and process modeling
• Expertise in BRD / FSD documentation, user stories, and acceptance criteria
• Hands-on experience with Jira, Confluence, MS Visio, Azure DevOps (ADO)

✔ Aviation Domain Expertise

• Deep understanding of aviation operations: Crew Scheduling, Flight Operations, Safety
• Hands-on experience with Crew Management Systems (CMS)
• Strong knowledge of airline regulations, crew legality rules, and compliance standards (FAA / EASA)

✔ Technical Awareness

• Basic understanding of cloud-native architectures, microservices, and API integrations
• Working knowledge of REST APIs, Swagger/OpenAPI, and enterprise data models

✔ Leadership & Behavioral Skills

• Excellent stakeholder management and communication skills
• Proven ability to lead BA teams and enforce standards
• Strong analytical and problem-solving capabilities

Preferred Certifications

• CBAP or PMI-PBA
• SAFe® Agilist
• Airline / Aviation domain certifications (IATA or equivalent)

Performance Indicators

• Accuracy and completeness of requirements documentation
• Reduction in change requests and scope creep
• High stakeholder satisfaction and UAT success rate

Important Note (Please Read Before Applying)

Do NOT apply if:

• You have less than

  8 years

  of experience in Business Analysis
• You do not have

  hands-on aviation / CMS domain experience

• You have no exposure to

  crew scheduling, flight ops, or airline regulations

• Your notice period exceeds

  30 days

• You are from a purely technical, testing-only, or non-BA background

Apply ONLY if you meet ALL criteria above.