AV Technical and Documentation Specialist

Company Summary:

Position Overview:

AV Technical Documentation & Knowledge Base Specialist

Key Responsibilities:

• Develop detailed, user-friendly knowledge base articles on AV concepts, products, and integrations, including both basic and advanced topics (e.g., "What is a DSP?" and "AV over IP basics")
• Produce configuration and setup guides for key AV brands such as Crestron, Biamp, Q-SYS, and Shure
• Create technical diagrams, including single-line diagrams, signal flow charts, and rack layouts, while maintaining standardized templates
• Establish and maintain style guides; organize knowledge base content by categories like concepts, product guides, troubleshooting, and best practices
• Collaborate with engineers, project managers, and pre-sales staff to capture technical details; conduct interviews and site visits as needed
• Manage and update articles in platforms such as Confluence, SharePoint, or Zendesk to keep documentation current
  

Requirements

Skills and Qualifications:

Required:

• 3+ years in technical writing, documentation, or AV engineering roles
• Strong knowledge of AV systems (DSPs, control systems, AV over IP)
• Proficiency in diagramming tools such as Microsoft Visio, AutoCAD, or Lucidchart
• Excellent English communication skills and strong organizational ability
  

Preferred:

• Experience with Crestron, Biamp, Q-SYS, Extron, AMX, or similar systems
• Familiarity with knowledge base platforms (Confluence, SharePoint, Zendesk Guide)
• Background in AV integration, support, or pre-sales
  

Key Skills:

• Ability to explain complex technical concepts clearly and concisely
• Strong skills in creating technical diagrams and visuals
• Knowledge of AV installation, configuration, and troubleshooting best practices
• Understanding of structured documentation processes
  

Sample Deliverables:

• Knowledge Base Article: "Understanding DSPs in Modern AV Systems."
• Guide: "Configuring Biamp Tesira for Conference Rooms."
• Single-Line Diagram: "Hybrid Meeting Room AV Design."
• Troubleshooting Flowchart: "No Audio in VC Room - Quick Fix Guide."
• SOP: "Crestron Control Processor Deployment."