Company Summary: Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better--whether it's with colleagues across the office, or partners on the other side of the world. We have presence across Japan, Singapore, Thailand, Shanghai, Hong Kong, Philippines, Vietnam, India, Malaysia and Indonesia. Our satisfied clients include corporations, government agencies, schools, retail stores, hotels and many more. About the Role: We are seeking a highly organized and detail-oriented Sales Operation Support Specialist with proven experience in tender processes and Workplace Technology Solutions (WTS) to join our dynamic sales team. This role plays a critical function in enabling sales productivity by supporting administrative processes, managing tender documentation, coordinating cross-functional stakeholders, and ensuring smooth execution of sales operations. Key Responsibilities: Tender & Bid Management: Coordinate and manage the end-to-end tender process including RFIs, RFPs, and RFQs. Work closely with sales, legal, pricing, and technical teams to develop and submit compliant, competitive, and compelling proposals. Maintain a library of standard tender responses and documentation for future use. Ensure all deadlines are met with high-quality, accurate submissions. Sales Operations Support: Provide administrative and operational support to the sales team to streamline workflow and improve efficiency. Assist in maintaining CRM data integrity, tracking sales activities, and generating regular reports and dashboards. Support the order-to-cash process including quote preparation, contract management, and sales documentation. Workplace Technology Solutions Coordination: Work with solution architects and product managers to support the configuration and documentation of workplace technology offerings such as AV, collaboration tools, IoT, smart office solutions, etc. Ensure proposals align with customer requirements and the company's technology roadmap. Maintain an up-to-date understanding of WTS portfolio and key differentiators. Cross-functional Collaboration: Liaise with procurement, finance, legal, and technical teams to ensure a unified approach to sales opportunities and bids. Monitor and manage communication between internal stakeholders and clients during the sales cycle. Requirements 2+ years of experience in a Sales Support, Sales Operations and Bid/Tender Management role. Strong understanding of Workplace Technology Solutions (e.g., smart workplace tools, collaboration platforms, AV/IT solutions). Proven experience managing complex tenders in the public or private sectors. Proficiency with CRM platforms, MS Office Suite and document collaboration tools. Excellent organizational skills, attention to detail, and ability to manage multiple priorities under tight deadlines. Strong written and verbal communication skills. Able to commit Singapore time zone as this role would be supporting sales operations in Singapore Why Join us Opportunities to work on regional projects with global brands. Exposure to multinational clients, cross-border teams, and cutting-edge technology. Exposure to solutions that include immersive video walls, hybrid meeting tech, collaboration tech, digital transformation, smart workspace integration and much more. Team-oriented culture that encourages collaboration and continuous learning. Involved in custom projects for high-profile clients, DVI offers opportunities to expand your portfolio and build a specialized skill set. A booming industry with the rise of hybrid workspaces and smart office solutions. DVI Solutions is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.
Company Summary: Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better--whether it's with colleagues across the office, or partners on the other side of the world. We have presence in Japan, Singapore, Thailand, Shanghai, Hong Kong, Philippines, Malaysia and Indonesia. Our satisfied clients include corporations, government agencies, schools, retail stores, hotels and many more across Asia. Position Overview: DVI Solutions is seeking a detail-oriented AV Technical Documentation & Knowledge Base Specialist to create, maintain, and organize our technical knowledge base for AV solutions. This role combines technical expertise with clear communication to produce high-quality documentation, diagrams, and learning resources supporting engineers, pre-sales teams, and clients. You will transform complex AV concepts into easy-to-understand guides, system diagrams, and troubleshooting resources for internal and external audiences. Key Responsibilities: Develop detailed, user-friendly knowledge base articles on AV concepts, products, and integrations, including both basic and advanced topics (e.g., "What is a DSP?" and "AV over IP basics") Produce configuration and setup guides for key AV brands such as Crestron, Biamp, Q-SYS, and Shure Create technical diagrams, including single-line diagrams, signal flow charts, and rack layouts, while maintaining standardized templates Establish and maintain style guides; organize knowledge base content by categories like concepts, product guides, troubleshooting, and best practices Collaborate with engineers, project managers, and pre-sales staff to capture technical details; conduct interviews and site visits as needed Manage and update articles in platforms such as Confluence, SharePoint, or Zendesk to keep documentation current Requirements Skills and Qualifications: Required: 3+ years in technical writing, documentation, or AV engineering roles Strong knowledge of AV systems (DSPs, control systems, AV over IP) Proficiency in diagramming tools such as Microsoft Visio, AutoCAD, or Lucidchart Excellent English communication skills and strong organizational ability Preferred: Experience with Crestron, Biamp, Q-SYS, Extron, AMX, or similar systems Familiarity with knowledge base platforms (Confluence, SharePoint, Zendesk Guide) Background in AV integration, support, or pre-sales Key Skills: Ability to explain complex technical concepts clearly and concisely Strong skills in creating technical diagrams and visuals Knowledge of AV installation, configuration, and troubleshooting best practices Understanding of structured documentation processes Sample Deliverables: Knowledge Base Article: "Understanding DSPs in Modern AV Systems." Guide: "Configuring Biamp Tesira for Conference Rooms." Single-Line Diagram: "Hybrid Meeting Room AV Design." Troubleshooting Flowchart: "No Audio in VC Room - Quick Fix Guide." SOP: "Crestron Control Processor Deployment." DVI Solutions is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.
Company Summary: Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better--whether it's with colleagues across the office, or partners on the other side of the world. We have presence across Singapore, Thailand, Shanghai, Hong Kong, Philippines, Vietnam, India, Malaysia and Indonesia. Our satisfied clients include corporations, government agencies, schools, retail stores, hotels and many more. Position Overview: We are seeking an experienced and highly organized Regional AV Project Manager to join our team in Bangalore. In this role, you will be responsible for the end-to-end delivery of audiovisual integration projects across the region. This includes full project ownership—from planning and execution to final handover—ensuring projects are delivered on time, within budget, and to the highest technical standards. The position may require occasional international travel for project deployment and coordination. Key Responsibilities: Lead and manage AV integration projects from initiation to completion, ensuring delivery on time, within scope, and within budget Serve as the primary point of contact for clients, maintaining strong communication and managing expectations throughout the project lifecycle Coordinate and manage internal engineering teams, external vendors, and subcontractors during design, installation, and commissioning phases Monitor project financials, including budgeting, cost tracking, invoicing, and profitability analysis Ensure that all systems are delivered to high technical standards and in compliance with industry best practices and client requirements Prepare and maintain comprehensive project documentation and reporting Identify and mitigate project risks proactively Requirements Skills and Qualifications: Minimum 5 years of proven experience in managing AV integration projects, preferably in a regional or multi-country capacity Strong technical understanding of AV systems, including video conferencing platforms, AV-over-IP solutions, control systems (e.g., Crestron, Extron, AMX), audio DSPs, and display and projection technologies Excellent leadership, project coordination, and client-facing communication skills Ability to manage multiple projects simultaneously in a fast-paced environment PMP, CTS-D, or equivalent professional certification is highly desirable Willingness and ability to travel internationally for project deployments as required Preferred Qualifications: Experience working with global teams and international clients Familiarity with IT/AV convergence and enterprise AV standards DVI Solutions is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.
Company Summary: Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better--whether it's with colleagues across the office, or partners on the other side of the world. We have presence across Singapore, Thailand, Shanghai, Hong Kong, Philippines, Vietnam, India, Malaysia and Indonesia. Our satisfied clients include corporations, government agencies, schools, retail stores, hotels and many more. Position Overview: We are seeking an experienced and highly organized Regional AV Project Manager to join our team in Bangalore. In this role, you will be responsible for the end-to-end delivery of audiovisual integration projects across the region. This includes full project ownership—from planning and execution to final handover—ensuring projects are delivered on time, within budget, and to the highest technical standards. The position may require occasional international travel for project deployment and coordination. Key Responsibilities: Lead and manage AV integration projects from initiation to completion, ensuring delivery on time, within scope, and within budget. Serve as the primary point of contact for clients, maintaining strong communication and managing expectations throughout the project lifecycle. Coordinate and manage internal engineering teams, external vendors, and subcontractors during design, installation, and commissioning phases. Monitor project financials, including budgeting, cost tracking, invoicing, and profitability analysis. Ensure that all systems are delivered to high technical standards and in compliance with industry best practices and client requirements. Prepare and maintain comprehensive project documentation and reporting. Identify and mitigate project risks proactively. Skills and Qualifications: Minimum 5 years of proven experience in managing AV integration projects, preferably in a regional or multi-country capacity. Strong technical understanding of AV systems, including video conferencing platforms, AV-over-IP solutions, control systems (e.g., Crestron, Extron, AMX), audio DSPs, and display and projection technologies. Excellent leadership, project coordination, and client-facing communication skills. Ability to manage multiple projects simultaneously in a fast-paced environment. PMP, CTS-D, or equivalent professional certification is highly desirable. Willingness and ability to travel internationally for project deployments as required. Preferred Qualifications: Experience working with global teams and international clients. Familiarity with IT/AV convergence and enterprise AV standards. DVI Solutions is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.
Company Summary: Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better--whether it's with colleagues across the office, or partners on the other side of the world. We have presence across Singapore, Thailand, Shanghai, Hong Kong, Philippines, Vietnam, India, Malaysia and Indonesia. Our satisfied clients include corporations, government agencies, schools, retail stores, hotels and many more. Position Overview: We are seeking a talented and motivated Regional Design and Presales Consultant to join our Bangalore team. In this role, you will support sales and delivery teams by designing scalable AV/UC solutions for enterprise clients across the region. Responsibilities include gathering client requirements, developing technical designs, and supporting the sales process through to project handover. The ideal candidate will have a strong AV technical background, excellent communication skills, and the ability to collaborate across teams. Occasional regional travel may be required for client meetings, site visits, and coordination. Key Responsibilities: Collaborate with regional sales teams to design tailored AV/UC solutions for enterprise customers Develop system architectures covering video conferencing, collaboration tools, control systems, digital signage, and audio systems Participate in client meetings, workshops, and solution demos to understand business needs and present technical concepts effectively Respond to RFPs/RFIs by preparing technical documentation, drawings, BOMs (Bills of Materials), and detailed scopes of work Translate customer requirements into comprehensive and scalable technical solutions Serve as a trusted advisor to clients, architects, consultants, and internal stakeholders Support the transition of projects to delivery teams for smooth implementation Requirements Skills and Qualifications: Strong proficiency in AV/UC platforms such as Crestron, Extron, Biamp, Poly, Cisco, Neat, Zoom, and Microsoft Teams Rooms. Solid background in presales solution design, including system diagrams, floorplans, and rack layouts using tools such as AutoCAD, Visio, and D-Tools. Excellent verbal and written communication skills, with the ability to present solutions clearly to both technical and non-technical audiences Proven consultative skills with a customer-centric approach Strong multitasking and time management abilities to support multiple opportunities across the region Relevant certifications such as CTS-D, CTS-I, or vendor-specific certifications are highly desirable DVI Solutions is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.
Regional Design and Presales Consultant (Audio-Visual) Company Summary: Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better--whether it's with colleagues across the office, or partners on the other side of the world. We have presence across Singapore, Thailand, Shanghai, Hong Kong, Philippines, Vietnam, India, Malaysia and Indonesia. Our satisfied clients include corporations, government agencies, schools, retail stores, hotels and many more. Position Overview: We are seeking a talented and motivated Regional Design and Presales Consultant to join our Bangalore team. In this role, you will support sales and delivery teams by designing scalable AV/UC solutions for enterprise clients across the region. Responsibilities include gathering client requirements, developing technical designs, and supporting the sales process through to project handover. The ideal candidate will have a strong AV technical background, excellent communication skills, and the ability to collaborate across teams. Occasional regional travel may be required for client meetings, site visits, and coordination. Key Responsibilities: Collaborate with regional sales teams to design tailored AV/UC solutions for enterprise customers. Develop system architectures covering video conferencing, collaboration tools, control systems, digital signage, and audio systems. Participate in client meetings, workshops, and solution demos to understand business needs and present technical concepts effectively. Respond to RFPs/RFIs by preparing technical documentation, drawings, BOMs (Bills of Materials), and detailed scopes of work. Translate customer requirements into comprehensive and scalable technical solutions. Serve as a trusted advisor to clients, architects, consultants, and internal stakeholders. Support the transition of projects to delivery teams for smooth implementation. Skills and Qualifications: Strong proficiency in AV/UC platforms such as Crestron, Extron, Biamp, Poly, Cisco, Neat, Zoom, and Microsoft Teams Rooms. Solid background in presales solution design , including system diagrams, floorplans, and rack layouts using tools such as AutoCAD, Visio, and D-Tools. Excellent verbal and written communication skills, with the ability to present solutions clearly to both technical and non-technical audiences. Proven consultative skills with a customer-centric approach. Strong multitasking and time management abilities to support multiple opportunities across the region. Relevant certifications such as CTS-D, CTS-I, or vendor-specific certifications are highly desirable. DVI Solutions is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.
Company Summary: Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better--whether it&aposs with colleagues across the office, or partners on the other side of the world. We have presence across Singapore, Thailand, Shanghai, Hong Kong, Philippines, Vietnam, India, Malaysia and Indonesia. Our satisfied clients include corporations, government agencies, schools, retail stores, hotels and many more. Position Overview: We are seeking a talented and motivated Regional Design and Presales Consultant to join our Bangalore team. In this role, you will support sales and delivery teams by designing scalable AV/UC solutions for enterprise clients across the region. Responsibilities include gathering client requirements, developing technical designs, and supporting the sales process through to project handover. The ideal candidate will have a strong AV technical background, excellent communication skills, and the ability to collaborate across teams. Occasional regional travel may be required for client meetings, site visits, and coordination. Key Responsibilities: Collaborate with regional sales teams to design tailored AV/UC solutions for enterprise customers Develop system architectures covering video conferencing, collaboration tools, control systems, digital signage, and audio systems Participate in client meetings, workshops, and solution demos to understand business needs and present technical concepts effectively Respond to RFPs/RFIs by preparing technical documentation, drawings, BOMs (Bills of Materials), and detailed scopes of work Translate customer requirements into comprehensive and scalable technical solutions Serve as a trusted advisor to clients, architects, consultants, and internal stakeholders Support the transition of projects to delivery teams for smooth implementation Requirements Skills and Qualifications: Strong proficiency in AV/UC platforms such as Crestron, Extron, Biamp, Poly, Cisco, Neat, Zoom, and Microsoft Teams Rooms. Solid background in presales solution design, including system diagrams, floorplans, and rack layouts using tools such as AutoCAD, Visio, and D-Tools. Excellent verbal and written communication skills, with the ability to present solutions clearly to both technical and non-technical audiences Proven consultative skills with a customer-centric approach Strong multitasking and time management abilities to support multiple opportunities across the region Relevant certifications such as CTS-D, CTS-I, or vendor-specific certifications are highly desirable DVI Solutions is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Show more Show less
Company Summary: Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better--whether it&aposs with colleagues across the office, or partners on the other side of the world. We have presence across Singapore, Thailand, Shanghai, Hong Kong, Philippines, Vietnam, India, Malaysia and Indonesia. Our satisfied clients include corporations, government agencies, schools, retail stores, hotels and many more. Position Overview: We are seeking an experienced and highly organized Regional AV Project Manager to join our team in Bangalore. In this role, you will be responsible for the end-to-end delivery of audiovisual integration projects across the region. This includes full project ownershipfrom planning and execution to final handoverensuring projects are delivered on time, within budget, and to the highest technical standards. The position may require occasional international travel for project deployment and coordination. Key Responsibilities: Lead and manage AV integration projects from initiation to completion, ensuring delivery on time, within scope, and within budget. Serve as the primary point of contact for clients, maintaining strong communication and managing expectations throughout the project lifecycle. Coordinate and manage internal engineering teams, external vendors, and subcontractors during design, installation, and commissioning phases. Monitor project financials, including budgeting, cost tracking, invoicing, and profitability analysis. Ensure that all systems are delivered to high technical standards and in compliance with industry best practices and client requirements. Prepare and maintain comprehensive project documentation and reporting. Identify and mitigate project risks proactively. Skills and Qualifications: Minimum 5 years of proven experience in managing AV integration projects, preferably in a regional or multi-country capacity. Strong technical understanding of AV systems, including video conferencing platforms, AV-over-IP solutions, control systems (e.g., Crestron, Extron, AMX), audio DSPs, and display and projection technologies. Excellent leadership, project coordination, and client-facing communication skills. Ability to manage multiple projects simultaneously in a fast-paced environment. PMP, CTS-D, or equivalent professional certification is highly desirable. Willingness and ability to travel internationally for project deployments as required. Preferred Qualifications: Experience working with global teams and international clients. Familiarity with IT/AV convergence and enterprise AV standards. DVI Solutions is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Show more Show less
Regional Design and Presales Consultant (Audio-Visual) Company Summary: Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better--whether it&aposs with colleagues across the office, or partners on the other side of the world. We have presence across Singapore, Thailand, Shanghai, Hong Kong, Philippines, Vietnam, India, Malaysia and Indonesia. Our satisfied clients include corporations, government agencies, schools, retail stores, hotels and many more. Position Overview: We are seeking a talented and motivated Regional Design and Presales Consultant to join our Bangalore team. In this role, you will support sales and delivery teams by designing scalable AV/UC solutions for enterprise clients across the region. Responsibilities include gathering client requirements, developing technical designs, and supporting the sales process through to project handover. The ideal candidate will have a strong AV technical background, excellent communication skills, and the ability to collaborate across teams. Occasional regional travel may be required for client meetings, site visits, and coordination. Key Responsibilities: Collaborate with regional sales teams to design tailored AV/UC solutions for enterprise customers. Develop system architectures covering video conferencing, collaboration tools, control systems, digital signage, and audio systems. Participate in client meetings, workshops, and solution demos to understand business needs and present technical concepts effectively. Respond to RFPs/RFIs by preparing technical documentation, drawings, BOMs (Bills of Materials), and detailed scopes of work. Translate customer requirements into comprehensive and scalable technical solutions. Serve as a trusted advisor to clients, architects, consultants, and internal stakeholders. Support the transition of projects to delivery teams for smooth implementation. Skills and Qualifications: Strong proficiency in AV/UC platforms such as Crestron, Extron, Biamp, Poly, Cisco, Neat, Zoom, and Microsoft Teams Rooms. Solid background in presales solution design , including system diagrams, floorplans, and rack layouts using tools such as AutoCAD, Visio, and D-Tools. Excellent verbal and written communication skills, with the ability to present solutions clearly to both technical and non-technical audiences. Proven consultative skills with a customer-centric approach. Strong multitasking and time management abilities to support multiple opportunities across the region. Relevant certifications such as CTS-D, CTS-I, or vendor-specific certifications are highly desirable. DVI Solutions is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Show more Show less
Company Summary: Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better--whether it&aposs with colleagues across the office, or partners on the other side of the world. We have presence across Singapore, Thailand, Shanghai, Hong Kong, Philippines, Vietnam, India, Malaysia and Indonesia. Our satisfied clients include corporations, government agencies, schools, retail stores, hotels and many more. Position Overview: We are seeking an experienced and highly organized Regional AV Project Manager to join our team in Bangalore. In this role, you will be responsible for the end-to-end delivery of audiovisual integration projects across the region. This includes full project ownershipfrom planning and execution to final handoverensuring projects are delivered on time, within budget, and to the highest technical standards. The position may require occasional international travel for project deployment and coordination. Key Responsibilities: Lead and manage AV integration projects from initiation to completion, ensuring delivery on time, within scope, and within budget Serve as the primary point of contact for clients, maintaining strong communication and managing expectations throughout the project lifecycle Coordinate and manage internal engineering teams, external vendors, and subcontractors during design, installation, and commissioning phases Monitor project financials, including budgeting, cost tracking, invoicing, and profitability analysis Ensure that all systems are delivered to high technical standards and in compliance with industry best practices and client requirements Prepare and maintain comprehensive project documentation and reporting Identify and mitigate project risks proactively Requirements Skills and Qualifications: Minimum 5 years of proven experience in managing AV integration projects, preferably in a regional or multi-country capacity Strong technical understanding of AV systems, including video conferencing platforms, AV-over-IP solutions, control systems (e.g., Crestron, Extron, AMX), audio DSPs, and display and projection technologies Excellent leadership, project coordination, and client-facing communication skills Ability to manage multiple projects simultaneously in a fast-paced environment PMP, CTS-D, or equivalent professional certification is highly desirable Willingness and ability to travel internationally for project deployments as required Preferred Qualifications: Experience working with global teams and international clients Familiarity with IT/AV convergence and enterprise AV standards DVI Solutions is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Show more Show less
Company Summary: Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better--whether it's with colleagues across the office, or partners on the other side of the world. We have presence in Japan, Singapore, Thailand, Shanghai, Hong Kong, Philippines, Malaysia and Indonesia. Our satisfied clients include corporations, government agencies, schools, retail stores, hotels and many more across Asia. Position Overview: DVI Solutions is seeking a detail-oriented AV Technical Documentation & Knowledge Base Specialist to create, maintain, and organize our technical knowledge base for AV solutions. This role combines technical expertise with clear communication to produce high-quality documentation, diagrams, and learning resources supporting engineers, pre-sales teams, and clients. You will transform complex AV concepts into easy-to-understand guides, system diagrams, and troubleshooting resources for internal and external audiences. Key Responsibilities: Develop detailed, user-friendly knowledge base articles on AV concepts, products, and integrations, including both basic and advanced topics (e.g., What is a DSP and AV over IP basics) Produce configuration and setup guides for key AV brands such as Crestron, Biamp, Q-SYS, and Shure Create technical diagrams, including single-line diagrams, signal flow charts, and rack layouts, while maintaining standardized templates Establish and maintain style guides; organize knowledge base content by categories like concepts, product guides, troubleshooting, and best practices Collaborate with engineers, project managers, and pre-sales staff to capture technical details; conduct interviews and site visits as needed Manage and update articles in platforms such as Confluence, SharePoint, or Zendesk to keep documentation current Requirements Skills and Qualifications: Required: 3+ years in technical writing, documentation, or AV engineering roles Strong knowledge of AV systems (DSPs, control systems, AV over IP) Proficiency in diagramming tools such as Microsoft Visio, AutoCAD, or Lucidchart Excellent English communication skills and strong organizational ability Preferred: Experience with Crestron, Biamp, Q-SYS, Extron, AMX, or similar systems Familiarity with knowledge base platforms (Confluence, SharePoint, Zendesk Guide) Background in AV integration, support, or pre-sales Key Skills: Ability to explain complex technical concepts clearly and concisely Strong skills in creating technical diagrams and visuals Knowledge of AV installation, configuration, and troubleshooting best practices Understanding of structured documentation processes Sample Deliverables: Knowledge Base Article: Understanding DSPs in Modern AV Systems. Guide: Configuring Biamp Tesira for Conference Rooms. Single-Line Diagram: Hybrid Meeting Room AV Design. Troubleshooting Flowchart: No Audio in VC Room - Quick Fix Guide. SOP: Crestron Control Processor Deployment. DVI Solutions is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.
Company Summary: Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better--whether it's with colleagues across the office, or partners on the other side of the world. We have presence in Japan, Singapore, Thailand, Shanghai, Hong Kong, Philippines, Malaysia and Indonesia. Our satisfied clients include corporations, government agencies, schools, retail stores, hotels and many more across Asia. Position Overview: DVI Solutions is seeking a detail-oriented AV Technical Documentation & Knowledge Base Specialist to create, maintain, and organize our technical knowledge base for AV solutions. This role combines technical expertise with clear communication to produce high-quality documentation, diagrams, and learning resources supporting engineers, pre-sales teams, and clients. You will transform complex AV concepts into easy-to-understand guides, system diagrams, and troubleshooting resources for internal and external audiences. Key Responsibilities: Develop detailed, user-friendly knowledge base articles on AV concepts, products, and integrations, including both basic and advanced topics (e.g., "What is a DSP?" and "AV over IP basics") Produce configuration and setup guides for key AV brands such as Crestron, Biamp, Q-SYS, and Shure Create technical diagrams, including single-line diagrams, signal flow charts, and rack layouts, while maintaining standardized templates Establish and maintain style guides; organize knowledge base content by categories like concepts, product guides, troubleshooting, and best practices Collaborate with engineers, project managers, and pre-sales staff to capture technical details; conduct interviews and site visits as needed Manage and update articles in platforms such as Confluence, SharePoint, or Zendesk to keep documentation current Requirements Skills and Qualifications: Required: 3+ years in technical writing, documentation, or AV engineering roles Strong knowledge of AV systems (DSPs, control systems, AV over IP) Proficiency in diagramming tools such as Microsoft Visio, AutoCAD, or Lucidchart Excellent English communication skills and strong organizational ability Preferred: Experience with Crestron, Biamp, Q-SYS, Extron, AMX, or similar systems Familiarity with knowledge base platforms (Confluence, SharePoint, Zendesk Guide) Background in AV integration, support, or pre-sales Key Skills: Ability to explain complex technical concepts clearly and concisely Strong skills in creating technical diagrams and visuals Knowledge of AV installation, configuration, and troubleshooting best practices Understanding of structured documentation processes Sample Deliverables: Knowledge Base Article: "Understanding DSPs in Modern AV Systems." Guide: "Configuring Biamp Tesira for Conference Rooms." Single-Line Diagram: "Hybrid Meeting Room AV Design." Troubleshooting Flowchart: "No Audio in VC Room - Quick Fix Guide." SOP: "Crestron Control Processor Deployment." DVI Solutions is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.