Automobile Technician (Bangalore)

SUMMARY Job Opening: Automobile Service Champion About Client: Our client is a leading Indian multinational ride-sharing company, with a diverse portfolio that includes financial services and cloud kitchens. Role: Automobile Service Champion Roles and Responsibilities: Customer Handling Greet customers with a smile and maintain a professional and courteous demeanor Verify service requests and capture customer feedback in the system Communicate effectively with customers regarding repair updates Diagnosis Analyze and diagnose scooters to determine necessary repairs Update diagnosis reports in the Workshop Management System (Getafix) Perform repairs and final inspections based on customer feedback System Handling Track customer complaints in Zendesk and update the system in real-time Operate the Workshop Management System (Getafix) with 100% adherence Update operational status and estimated time of arrival in CRM and WMS systems Conduct deep diagnosis of scooter health in the Telematics Command Centre Technical Repairs Possess comprehensive knowledge of OLA scooters Capable of repairing or replacing all scooter parts Stay updated on OLA technical curriculum and EV news bulletins Process and Operational Adhere to processes at the Experience Centre and ensure clear bay markings for vehicles/scooters Handle invoicing and payment collections Maintain service bays in a clean and serviceable condition Parts Operation Audit inventory and ensure alignment between system and physical inventory Perform Goods Receipt Note (GRN) and maintain inventory at the Experience Centre Manage warranty part reverse logistics to the main workshop Safety and Compliance Adhere to uniform and protective gear requirements during scooter repairs Properly use protective gear and handle tool kits during repairs Ensure availability and readiness of fire-fighting equipment Requirements Requirements: Only Male candidates Minimum qualification: 12th/diploma/ITI/graduation/post-graduation Minimum experience: 1 year in the automobile service sector Location: Bangalore Benefits Upto 2.76lpa CTC including PF+ ESIC