Asst. Manager - Operations (Multi Sites)

As an Operations Assistant Manager in the Multi-site Integrated Facility Management (IFM) industry, you will play a crucial role in ensuring the smooth day-to-day operations and service delivery excellence across various client sites. With a minimum of 8 years of experience in operations or facility management, including at least 3 years in a multi-site capacity, you will be responsible for overseeing site operations, client relationships, team management, and process improvements. Your primary responsibilities will include managing facility operations at multiple client sites, monitoring service quality, and performance, conducting regular site visits to ensure compliance with SOPs, KPIs, and SLAs. You will serve as the main point of contact for clients, build and maintain strong relationships with stakeholders, address client concerns, and supervise site teams comprising Facility Executives, Housekeeping, Security, and Technical staff. Furthermore, you will be responsible for manpower deployment, recruitment support, training, performance feedback, ensuring statutory compliance, maintaining accurate records, monitoring budgets, controlling expenses, optimizing costs, reviewing vendor bills, and preparing monthly MIS reports for senior management. Your role will also involve escalating site-level issues and ensuring timely resolution to uphold operational efficiency and client satisfaction. To excel in this role, you should possess a strong understanding of facility management services, excellent people and team management skills, problem-solving abilities, effective communication, negotiation, and client handling skills. Proficiency in MS Office and reporting tools will be essential for carrying out your duties effectively. This is a full-time position with benefits such as health insurance and Provident Fund. The work schedule is during the day shift, and the job location is on-site. If you are a proactive and results-driven individual with a passion for operations management in the IFM industry, we encourage you to apply for this rewarding opportunity.,