Associate

Role Purpose

Wipro Ltd. is looking for a Associate (Customer Service) role for our Insurance Business into a International Blended Campaign.

1.Maintains quality service by enforcing quality standards, analyzing and resolving client's problems, and recommending system improvements
2.Maintain productivity targets
3.Ensure all the emails are responded within time
4.Timely completion of the task,ongoing quality service delivery of the task assigned.
5.Complying to all Data Security and Code of Conduct standards
6.Carrying out data entry and rule based entry for processes and performing simple process calculations
7. Make outbound calls to client/ stakeholders with the defined call tree
8. Maintain the defined Voice Quality and standards

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Education Eligibility: Graduates in B.com, BBA, BA, BCA, BHM, B.Sc. and 3-year degree courses except Stats, Maths and Eco Hons, Freshers and candidates with relevant BPO experience eligible (Maximum 2.5 years of relevant experience can be considered.

Full-time MBA, BE, B Tech graduates with minimum 6 months of relevant experience can only apply

MBA Freshers and Btech Freshers are not aligible

Locations and Shifts: Gurugram UK Shifts – Day Shifts for 5 Days a week with 2 fixed offs (Saturday and Sunday)

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Perks and Benefits: One sides Transport facility provided by the organization without any cost (current address must fall in a hiring zone

Health Insurance at nominal rates facilitated by the organizatio

Regular Rewards and Recognition programme

Career mapping and growt

Regular Learning & Development initiative

Further Education assistance programmes

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1. Attention to detail: Being able to accurately process data and information with a high level of accuracy.
2. Time management: Being able to manage time effectively and prioritize tasks to meet deadlines.
3. Technical skills: Having a good understanding of computer systems
4. Analytical thinking: Being able to analyze data and identify patterns or trends to improve processes.
5. Communication skills: Being able to communicate effectively with team members and superiors regarding any issues or concerns related to data processing.
6. Problem-solving skills: Being able to identify and solve problems
7. Adaptability: Being able to adapt to changes in processes or procedures and learn new skills as required.
8. Teamwork: Being able to work effectively as part of a team and collaborate with others to achieve common goals.
9. Ethics and integrity: Maintaining high ethical standards and adhering to company policies and regulations related to data processing