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Vision Beyond Resources India Private Limited
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Associate Vice President Training and Quality

Associate Vice President Training and Quality

Vision Beyond Resources India Private Limited

15 - 18 years

20 - 27 Lacs

bengaluru

Posted:3 hours ago| Platform:

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Skills Required

training leadership development operational excellence client retention employee engagement associate vice president issue resolution customer experience continuous improvement analytics

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a

Director Banking Vertical

to lead

Learning, Quality, and Business Insights

initiatives, driving

client success, operational excellence, and innovation

. This role will be responsible for designing strategic learning solutions, implementing

continuous improvement frameworks

, and driving

business insights

to enhance client retention, revenue growth, and customer experience.

Key Responsibilities:

Insights & Innovation

Develop and execute an
Outside-In model
to generate
client-specific business insights
, improving client retention, issue resolution, and revenue generation.

Implement a
quarterly review cadence
with the vertical/account team to align with evolving customer expectations.

Build
Global Capability for the Banking Vertical
, offering leadership in best practices, research, process standardization, and staff development.

Stay updated on
emerging trends, innovations, and technologies
in
Learning, Customer Experience, and Interaction Analytics
.

Support business development by creating
Quality and Learning-as-a-Service
models for key banking clients.

Delivery & Operational Excellence

Lead and implement
Continuous Improvement (CI) Frameworks
across all programs.

Develop and implement
best-in-class learning and training solutions
for current and future clients.

Own
learning delivery KPIs
, including
new hire performance, learner NPS, and throughput metrics
.

Improve
customer satisfaction, quality, and sales KPIs
, achieving a
50% reduction in defect types
.

Drive a
10% increase in share of wallet
for top 10 accounts by reducing customer effort and touchpoints.

Manage
geo-specific budgets
, achieving
15% efficiency improvements
through productivity enhancements and cost savings.

Represent Learning and Quality functions in
internal and external forums
.

Leadership & Development

Ensure that all leaders within the function understand the
vision, transformation priorities, and deliverables
.

Mentor, coach, and develop
teams in a global, matrixed environment, fostering strong relationships across the organization.

Develop
future-ready leaders
by identifying skill gaps and collaborating with capability development teams to enhance talent development.

Qualifications & Skills:

15+ years of experience
in
Learning, Training, Quality, or Banking operations
.

Strong
data-driven decision-making
and ability to track and report metrics across the vertical and client accounts.

Experience in
budget management and cost optimization
.

Excellent
verbal and written communication skills
for stakeholder engagement.

Proven ability to
lead teams in a matrixed, global environment
.

Expertise in
innovative learning solutions
, focusing on
continuous upskilling, reskilling, talent retention, and employee engagement
.

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