Associate Support Engineer

Associate Support Engineer

• Serve as a first-contact support specialist, handling customer inquiries via tickets, chat, and email.
• Conduct manual testing of features and workflows in parallel with support duties.
• Run SQL queries to extract, analyze, and verify data patterns that assist troubleshooting and testing efforts.
• Collaborate with engineering, product, and user-operations teams to escalate complex issues and share feedback.
• Participate in structured on-call schedules and occasional weekend/holiday coverage.

Key Responsibilities

• Respond promptly and professionally to customer queries; resolve or escalate appropriately
• Analyze logs, reproduce user problems, using SQL and platform tools to gather context.
• Design, execute, and document manual test cases for new and existing features.
• Report bugs clearly and help confirm fixes during QA cycles.
• Document customer and testing insights; propose process or product improvements.
• Collaborate with cross-functional teams to maintain service quality and knowledge documentation.

Skills & Qualifications

• Bachelor’s degree in Computer Science, IT, or any technical discipline.
• Freshers preferred
• Basic proficiency in SQL — SELECT, JOINs, filters — enough to query support logs and datasets.
• Strong communication skills; comfortable interacting with customers and cross-functional teams
• Highly motivated, problem-solving mindset; eager to learn product internals and testing frameworks.
• Familiarity with writing test cases and reporting defects is a bonus.
• Adaptable to shifting priorities, with a collaborative and humble approach.

Preferred Attributes

Internship or hands-on exposure to technical support, QA/testing, or database work.

Experience using ticketing systems (e.g., Jira, Zendesk), Slack, or support tools.

Job Type: Full-time

Pay: ₹10,000.00 - ₹12,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Ability to commute/relocate:

• Ram Nagar, Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Location:

• Ram Nagar, Coimbatore, Tamil Nadu (Preferred)

Work Location: In person

Expected Start Date: 25/07/2025