Associate Support Engineer

Designation :- Associate Support Engineer

probation Period:- 3 Months
Stipend:- 18000/- Service Bond:- 2 year /2 lakh • Qualification:- BCA, BSc,MCA • Ready to work shifts and flexible hours. • Good written and verbal communication skills. • CTC 3.6 LPA( Post PRobation) • Work Location:- Noida

Role & responsibilities

Primary Skills:

• Implement, maintain, and support desktop IT hardware including but not limited to telephones, desktop computers, printers.
• Email/Chat supports the users, creating tickets and resolving issues.
• Remotely Install, upgrade, support and troubleshoot Windows OS and any other authorized desktop applications on Laptops/Desktops.
• Assist users with technical issues in patient care systems.

Roles and Responsibilities

• Diagnose and quickly resolve a wide range of Windows applications issues.
• Basic troubleshooting knowledge for internet/LAN and WAN Connectivity issues
• When the restoration is beyond the scope of the support escalate the issue/problem to an appropriate resolver group using IT Ticketing System.
• Install, upgrade, support and troubleshoot for printers & related computer hardware.
• Collaborate with other departments to identify and resolve cross-functional issues, ensuring that customer inquiries and issues are addressed in a timely and effective manner.
• Customize & configure desktop hardware to meet specifications and business standards.
• Strong technical written and verbal communication skills (Technical writing and Documentation of Infrastructure)
• Strong organizational skills and ability to multi-task in a small business environment
• Team players must be able to work with people within and outside of the IT department.
• Customer service oriented.
• Must be willing to work in shifts for 24/7 operating hours.